Accounting Service Desk Specialist - Pacific Time

About the role

The Accounting Service Desk Specialist plays a crucial role in supporting the firm’s strategic initiatives by handling inquiries from billers, attorneys, and clients regarding accounting and billing matters. This role demands a high degree of accuracy, excellent communication skills, and the ability to manage sensitive information discreetly.

Responsibilities

• Inquiry Management: Promptly and accurately assess, resolve, or refer inquiries from billers, attorneys, and clients.
• Communication: Maintain clear and professional communication with all stakeholders, providing timely updates and accurate information.
• Documentation: Accurately document actions, questions, and resolutions in ServiceNow ticket system and email correspondence.
• Problem-Solving: Identify and resolve issues using available information and resources. Refer out-of-scope issues to the appropriate resolver group.
• Compliance: Ensure all accounting practices comply with firm policies and relevant legal regulations.
• Training: Participate in training activities to achieve proficiency and support operations efficiently.
• Continuous Improvement: Maintain expertise and increase knowledge through learning and documentation.
• Customer Service: Maintain a high level of professionalism in all interactions, treating clients with respect and confidentiality.
• Build Trust: Establish and maintain trust through transparency, reliability, and consistent service delivery.

Requirements

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Competence in Microsoft Office Suite, including Excel proficiency with filters and pivot tables, and Word proficiency with headers, footers, and numbering.
• Ability to manage sensitive information with discretion.
• Strong organizational skills and attention to detail.

Qualifications

• High School Diploma or GED.
• PREFERRED: Associate's Degree in Accounting, Finance, or a related field.
• Minimum 2 years of accounting or billing experience for a law or professional services organization.
• Experience with Aderant is required, and Chromeriver or Kofax is preferred.

Skills

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Competence in Microsoft Office Suite, including Excel proficiency with filters and pivot tables, and Word proficiency with headers, footers, and numbering.
• Ability to manage sensitive information with discretion.
• Strong organizational skills and attention to detail.

Benefits

Our employees enjoy a comprehensive benefits package including medical/dental/vision insurance and a 401(k) plan. The firm offers a flexible work schedule and is committed to fostering a positive work environment.

Pay

$30.98 - $40.00 per hour, depending on the candidate’s geographic market location.

Schedule

This role offers a hybrid work schedule with working hours from 9:00 AM to 5:30 PM Pacific time.