Accounting /Membership Communications

About the role

Oakhurst Country Club, located in Clayton, CA, is seeking a full-time Accounting / Membership Communications professional to join their team. This position is part of Troon, a global leader in golf and community management.

Responsibilities

• Effectively and promptly respond to Club Members and prospective members regarding Club Membership, Club Dues, Rules & Regulations per club standards.
• Follow up on all membership leads – including emails, phone calls, and walk-ins.
• Greet and tour all Oakhurst CC prospective members and explain membership options or answer any questions they may have.
• Perform New Member Orientations/On-Boarding, either individual or in a group, including a review of the Club rules and regulations and communicating any changes to the membership of the rules and regulations.
• Maintain an accurate contact management system, including call records, database and activity management.
• Prepare monthly membership reports for General Manager and Owners.
• Maintain and develop strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction.
• Effectively communicate with management staff and associates to increase knowledge of membership goals, satisfaction, retention, and activities.
• Work closely with the accounting department to ensure all paperwork is completed for new and resigning members.
• Prepares weekly and monthly newsletters for members from input given by each department.
• Maintains the Oakhurst Country Club brand standards and works to execute strategies developed to improve the awareness of the Club and communications.
• Manage the club’s social media activity, redirecting or replying to inquiries and messages on various platforms.
• Create and distribute the club’s newsletter and any other large-scale email distribution.
• Create and distribute various club event marketing pieces to the members through various channels.
• Be a team player with the entire Oakhurst Country Club staff.
• Maintain a positive attitude and be willing to assist the membership and the staff to provide the members with the highest quality of service.
• Perform any other related tasks as requested by the General Manager.
• Be present during club operating hours and events to assist in meeting and greeting members and guests.
• Complete other appropriate assignments as instructed by the General Manager.

Requirements

• Accounts payable experience required.
• Social Media experience preferred.