Accounting Customer Service

About the role

We are looking for a detail‑oriented contract Accounting Customer Service specialist to join a fully remote team supporting an organization based in Birmingham, Alabama. This contract opportunity is ideal for someone who combines strong customer support abilities with practical accounting knowledge and can manage a fast‑paced workload with accuracy and professionalism. In this role, you will serve as a key point of contact for accounts payable and accounts receivable inquiries while helping resolve invoice‑related issues and maintain smooth day‑to‑day support operations.

Responsibilities

• Respond to incoming customer and internal inquiries related to accounting matters, providing timely and effective support.
• Handle a high volume of calls and requests involving both accounts payable and accounts receivable topics.
• Investigate invoice questions, gather supporting documentation, and assist in resolving billing discrepancies.
• Collect and organize invoice information to support accurate processing and follow‑up.
• Use accounting and ticketing systems, email tools, and spreadsheets to track requests and maintain records.
• Coordinate with team members to ensure accounting support activities are completed efficiently in a remote environment.
• Access and review financial information in spreadsheets and internal platforms to answer questions and support issue resolution.

Requirements

• Experience supporting accounting operations in a customer service, accounting assistant, or similar role.
• Working knowledge of accounts payable and accounts receivable processes.
• Strong written and verbal communication skills with the ability to handle inquiries professionally.
• Ability to manage competing priorities effectively in a high‑volume work environment.
• Comfortable using accounting software, email platforms, ticketing systems, and Excel for daily tasks.
• Strong attention to detail and problem‑solving skills when reviewing invoices and resolving discrepancies.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan for contract/temporary professionals.