Accounting Associate - Cash Application

About the role

This position is responsible for timely and accurate application of customer payments, resolving remittance discrepancies, supporting month-end close, and maintaining strong controls and documentation across cash application processes.

Responsibilities

• Daily: Retrieve bank/lockbox activity and create or import receipts, apply payments to open invoices accurately and timely (including partial payments and multi-invoice remittances), resolve routine exceptions, perform basic customer account research, and document actions taken.
• Weekly: Reconcile cash received vs. cash applied; investigate variances and correct posting errors, work unapplied cash aging and follow up on missing remittance, review and clear bank return items, rejected payments, or reversals per procedure, and conduct heavy research on Account Cash or unidentified payments.
• Monthly: Support month-end close: ensure receipts are posted, applications are current, and required reconciliations are completed, provide reporting on unapplied cash, write-offs/adjustments, and trending exception reasons as requested, assist with internal/external audit requests by providing documentation and transaction support.
• As Needed: Set up and maintain customer payment/remittance instructions, coordinate with Treasury/Banking contacts on transmission issues and bank research items, draft or update work instructions and contribute to process improvement initiatives, provide cross-coverage for related AR tasks based on training (e.g., billing support, customer statements).

Requirements

• A high school diploma or equivalent.
• Some experience preferred.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Computational skills: rate, ratio, and percent.
• PC skills: Office 365 suite.
• Excellent written and verbal communication skills.
• Must be able to work with team members and work with direct supervision.
• Maintain Company confidentiality.
• Handle stress and deadlines well.
• Participate in Continuous Improvement Initiatives.

Skills

• Knowledge of ERP/AR module: receipts, applications, adjustments, customer account inquiry.
• Experience with bank portals/lockbox reports and remittance files (as applicable).
• Proficiency in case management/ticketing or shared inbox workflow tool (as applicable).
• Experience with reporting/BI tools for AR, cash, and aging analytics (as applicable).
• Microsoft Office (Excel for reconciliations; Outlook/Teams for coordination).

Benefits

• Medical, Dental, and Vision Health Care Plans.
• Retirement Savings Plan – Traditional 401(k) or Roth 401(k).
• Tuition Reimbursement Program (helps meet CPA credit hours requirements).
• Company Holidays, Paid Vacation, and Vacation Purchase.
• Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial).
• Personal and Professional Learning/Development Opportunities.