Accounting Assistant – 3PC

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers leverage both on-site and remote agents with advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

This is a blended accounting position with a primary focus on the 3PC function, including financial transactions, reconciliations, data accuracy, and transaction research. You will also provide support to the Tolling accounting function during PTO coverage and periods of increased business demand. The role begins with on-site training in the Dallas market and transitions to a Work-from-Home arrangement, with occasional on-site requirements.

Responsibilities

• Support daily accounting activities related to the 3PC function.
• Process, review, and validate 3PC-related financial transactions.
• Complete and assist with bank and financial reconciliations.
• Review financial data and supporting documentation for accuracy and completeness.
• Identify, investigate, and escalate discrepancies, variances, and transaction issues.
• Research and assist with resolving financial discrepancies.
• Maintain accurate accounting records and supporting documentation.
• Enter, update, and validate financial information within relevant systems.
• Use Microsoft Excel to organize, analyze, and reconcile financial data.
• Provide accounting and administrative support to the wider Finance & Accounting team.
• Provide coverage and support for the Tolling accounting function when required.
• Meet established deadlines and maintain accuracy in a high-volume environment.
• Communicate effectively with team members and management using Microsoft Teams and Zoom.
• Use AI-enabled tools to support research, efficiency, and day-to-day productivity.
• Maintain confidentiality when handling financial and business information.
• Work additional hours when required, including occasional weekend support.

Requirements

• Previous experience in an Accounting Assistant, Finance Assistant, Accounts Clerk, or similar role.
• Experience with bank reconciliations or financial reconciliations.
• Strong working knowledge of Microsoft Excel.
• Strong numerical skills and data-entry accuracy.
• Ability to identify, investigate, and resolve discrepancies.
• Understanding of basic accounting principles.
• Comfortable working with financial systems and learning new technology.
• Experience using virtual communication platforms such as Microsoft Teams and Zoom.
• Comfortable working on camera when required.
• Strong written and verbal communication skills.
• Strong attention to detail and time-management skills.
• Ability to work Monday–Friday, 8:00 AM–4:00 PM CST, with flexibility for occasional overtime and weekend work.

Preferred Qualifications

• Experience in a high-volume accounting or transaction-processing environment.
• Experience with payments, transportation, tolling, or related financial transactions.
• Experience using AI tools such as Claude or similar platforms.
• Experience supporting multiple accounting functions or business units.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate office equipment, including a computer, phone, copier, and printer. The employee may occasionally move about the office, reach in any direction, raise or lower objects, move objects weighing up to forty (40) pounds, and exert force as needed.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a LEVEL II background and/or security investigation with fingerprinting (job offers contingent on results).
• Must be willing to submit to drug screening (job offers contingent on results; does not apply in Canada).

About the Company

MCI helps customers address CX and DX challenges by creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI provides business process outsourcing, staff augmentation, contact center customer services, and IT services. In 2019, MCI was named Iowa’s Fastest Growing Company and the 452nd Fastest Growing Privately Held Company in the USA by Inc. Magazine.

MCI employs over 10,000 individuals across ten business process outsourcing service delivery facilities in the USA, Canada, South Africa, and the Philippines. MCI’s portfolio includes brands such as MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Schedule

Monday–Friday, 8:00 AM–4:00 PM CST, with flexibility for occasional overtime and weekend work.