Accounting / Accountant - Client & Customer Support

About the role

We're a growing technology company of just over 200 employees based in Provo, Utah, helping local governments and organizations modernize their operations through intuitive, cloud-based solutions. As we continue to expand, we're looking for a Client Service Analyst who's passionate about helping people and thrives in a dynamic, fast-paced environment.

Responsibilities

• Assist clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software.
• Work closely with our product, engineering, and implementation teams, acting as the bridge between customers and technology.
• Turn every interaction into a positive experience and every problem into a solution.

Requirements

• Accounting or bookkeeping experience.
• Knowledge around financial statements, debits and credits, and full-cycle accounting principles.
• AP or AR knowledge.
• 1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment.
• Excellent verbal and written communication skills - you're clear, empathetic, and professional.
• A knack for troubleshooting and problem-solving, paired with curiosity and patience.
• Comfort with technology and a genuine desire to help people succeed with it.

Qualifications

• Strong interpersonal and communication skills.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Experience with CRM tools and/or ticketing systems.
• Basic understanding of software development lifecycle and agile methodologies.

Skills

• Customer service skills.
• Technical troubleshooting abilities.
• Problem-solving skills.
• Effective communication skills.

Benefits

• Competitive pay.
• Comprehensive benefits package (health, dental, vision, PTO, and 401(k)).
• Flexible hybrid or remote work options.

Pay

Competitive pay.

Schedule

Flexible hybrid or remote work options.