Customer Service Representative - Client Support

Requirements

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST).
• Internet Access: Minimum of 20Mbps download & 5Mbps upload.
• Ability to type efficiently.
• Continuous demonstration of a high sense of urgency and perform under pressure.
• Excellent attendance (no time off during training).
• Organization and work prioritization skills.
• Proficient in utilization of Teams.
• Basic computer aptitude in Windows and/or Mac.
• To handle 100+ calls a day, handle multiple repetitive calls.
• Day 1 requirements: Must be able to work onsite on Day 1 for equipment training.
• Must be able to complete classroom and on-the-job training with no time missed.
• Must be willing and able to work with webcam on during training and other meetings as instructed by management.
• Home Office Requirements: A quiet, professional work-space free from distractions and background noise.
• A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station.
• Equipment is provided.
• Reliable, high-speed internet service, must be a traditional, wired high-speed connection such as cable or fiber.
• Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible.

Qualifications

• High school diploma or GED required.
• 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Available to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST).
• Minimum of 20Mbps download & 5Mbps upload internet access.
• Ability to type efficiently.
• Continuous demonstration of a high sense of urgency and perform under pressure.
• Excellent attendance (no time off during training).
• Organization and work prioritization skills.
• Proficient in utilization of Teams.
• Basic computer aptitude in Windows and/or Mac.
• To handle 100+ calls a day, handle multiple repetitive calls.
• Day 1 requirements: Must be able to work onsite on Day 1 for equipment training.
• Must be able to complete classroom and on-the-job training with no time missed.
• Must be willing and able to work with webcam on during training and other meetings as instructed by management.
• Home Office Requirements: A quiet, professional work-space free from distractions and background noise.
• A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station.
• Equipment is provided.
• Reliable, high-speed internet service, must be a traditional, wired high-speed connection such as cable or fiber.
• Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible.