Account Support Manager

About the role

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

As an Account Manager at CareMetx, LLC, you will coordinate and facilitate customer onboarding, provide ongoing training and support, and proactively maintain relationships with our clients. You will be responsible for understanding their needs, addressing any issues, and ensuring they maximize the value of our solutions. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to delivering exceptional customer service.

Responsibilities

• Schedule and facilitate kickoff meetings for new customers (from sales hand-off).
• Facilitate communication between clients and the technical team.
• Schedule and perform training as needed.
• Proactively maintain customer relationships; meet with customers regularly.
• Stay up to date on all customer support issues.
• Achieve specific customer goals regarding utilization of our solutions.
• Manage 150-200 physicians within 30-50 practice accounts.

Requirements

Bachelor’s degree preferred. 2-3 years of prior professional experience (software or healthcare industries preferred). CareMetx considers equivalent combinations of experience and education for most jobs.

Skills

• PM/EMR, Prior Authorization, or clinical workflow experience highly desired.
• Exceptional communication skills for both internal and external communications.
• Proficient in MS Office and related products.
• Must possess highly ethical characteristics and values.
• Must be authorized to work in the United States (We are not able to sponsor Visas).

Schedule

Must be flexible on schedule and hours. Some travel may be required.