Account Support Associate - Kansas City, MO

About the role

As a CBRE Account Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. Your responsibilities include managing the delivery of contractual services to ensure requirements are fulfilled.

Responsibilities

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Cook up and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding.
• Coordinate the billing application, calculating margins, raising invoices, and submitting to clients.
• Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements.
• Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Aim to ensure compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment.
• Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Requirements

• A High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Qualifications

• Currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Skills

• Customer Service
• Administrative Support
• Contract Management
• Financial Analysis
• Vendor Management
• Invoice Processing
• Health & Safety Compliance
• Data Analysis
• Process Improvement

Benefits

CBRE offers competitive compensation packages, comprehensive benefits, and a supportive work environment.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible working hours.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Company Culture

At CBRE, we foster a culture of collaboration, innovation, and excellence. We believe in the power of diverse perspectives and strive to create an inclusive workplace where everyone can thrive.

Equal Opportunity Employer

CBRE is committed to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.