Account Supervisor / Owner’s Club Strategy & Program Specialist (Embedded Role)

The Owner’s Club Strategy & Program Specialist supports the ongoing development and evolution of a automotive client’s Owner’s Club program by contributing expertise in loyalty strategy, customer engagement, and Customer Lifetime Value (CLV).

Loyalty Strategy Support & Program Optimization

• Support evolution of the Owner’s Club value proposition to improve engagement and CLV
• Contribute recommendations on program enhancements including benefits and experiences
• Evaluate program effectiveness through a customer-first lens
• Support test-and-learn initiatives to improve performance
• Help define and track program success metrics

Program & Experience Development Support

• Support development of a cohesive Owner’s Club experience across the lifecycle
• Ensure alignment with customer needs and expectations
• Identify opportunities to enhance the member experience
• Support integration across CRM and digital touchpoints
• Ensure program is fully aligned with the client’s brand

Partnership-Enabled Value (Supporting Capability)

• Provide input on leveraging partnerships to enhance Owner’s Club benefits
• Evaluate partner-driven value opportunities where relevant
• Ensure alignment with customer value and program objectives

CRM & Owner’s Club Alignment Support

• Support alignment between CRM communications and Owner’s Club experiences
• Ensure coordinated engagement across customer touchpoints
• Contribute to defining Owner’s Club role in the customer journey

Cross-Functional Collaboration

• Collaborate with our client’s teams and their agency partners to support alignment
• Contribute insights and recommendations
• Support focus on customer and program outcomes

Program Coordination & Execution

• Maintain visibility into workstreams and deliverables
• Participate in working sessions and status meetings
• Support continuity across initiatives

Skills & Experience

• 3–5 years in CRM, loyalty, or lifecycle marketing
• Working knowledge of loyalty programs and customer lifecycle strategy
• Understanding of CLV and retention drivers
• Strong collaboration and communication skills

Note: This role collaborates with the client’s Partnerships team but focuses on supporting owner value, not managing partnerships.

Preferred:

• Exposure to loyalty programs with partner-enabled components
• Experience integrating third-party offers into programs
• Experience in automotive or similar industries
• Familiarity with dealer/OEM environments

Benefits

The base salary range for this position at the time of this posting is $60,000—$140,000 USD. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

We offer a competitive benefits package, click here for more details.