Account Supervisor

Responsibilities

• Build client relationships with appropriate marketing and sales functions, including visits to client headquarters and participation in client planning meetings.
• Serve as the primary client contact at the appropriate management level.
• Train/supervise/oversee effective completion of all Account Coordinator & Account Executive job responsibilities.
• Expand client relationships to gain incremental revenue.
• Share best practices with others to maximize business potential.
• Understand client’s objectives, strategies and tactics and be the client advocate with the agency team.
• Ensure that we are meeting or exceeding all client contract obligations.
• Lead or support the strategic planning process.
• Participate in brainstorm meetings.
• Utilize Agency planning documents, such as job brief.
• Determine necessary research to support or validate marketing plans.
• Investigate and recommend most effective execution strategies and tactics.
• Manage creative process.
• Lead presentation of creative concepts to client.
• Ensure recommended creative solution fulfills approved creative guidelines and communication priorities and meets clients objectives.
• Ensure team follows Agency process and procedures.
• Oversee the implementation and management of all marketing tactics and retail initiatives.
• Oversee the management of budgets and timelines.
• Oversee the management and communication between the agency team, retail field team and client team.
• Support Director/VP to ensure that agency meets all contracted obligations.
• Ensure profitability by ensuring that estimates and invoices are appropriately charged.
• Oversee clients’ overall Account Receivables.
• Help Director/VP manage overall profitability of accounts.
• Be willing, able, readily available to work outside of “normal hours.”
• Be a team player to your specific account team(s).
• Work on special projects as directed by leadership.
• Communicate upward to ensure that management is informed.
• Oversee Account Executive and Account Coordinator roles as assigned to your team.

Qualifications

• Bachelor of Arts Degree
• Minimum 6 to 8 years agency experience in retail or consumer packaged goods preferred.
• Research/analysis experience a plus.
• Familiarity with market research techniques, including syndicated data.
• Proven leadership, organization, and communications skills.
• Team player with a positive attitude.
• Self-starter with strong analytical problem-solving ability.
• Ability to effectively develop and communicate ideas, both oral and written.
• Ability to handle multiple projects.
• Proficient in Microsoft Office applications, specifically Excel, Word and PowerPoint.