Account Supervisor

About the role

The Account Supervisor serves as the strategic day-to-day lead for a portfolio of integrated client engagements. This role is responsible for building trusted client relationships, leading cross-functional teams, and ensuring projects are delivered successfully from discovery through implementation. The Account Supervisor guides clients through complex, cross-functional initiatives such as brand development, marketing campaigns, customer and employee experience programs, retail and workplace environments, digital solutions, strategic planning, and implementation projects.

This position reports to the Director, Brand and Marketing Accounts/Director, Enterprise Accounts.

Responsibilities

• Serve as the strategic day-to-day lead for a portfolio of integrated client engagements, building trusted relationships and providing proactive client guidance.
• Lead cross-functional teams in partnership with Project Management, Strategy, Brand Design, UX, Environmental Design, Digital, and Production to successfully deliver complex client engagements.
• Guide projects from discovery through implementation by aligning client objectives, managing scope, mitigating risks, and ensuring work is delivered on time and within budget.
• Present strategic recommendations and creative solutions with confidence, facilitating collaboration and alignment among client stakeholders and internal teams.
• Grow and strengthen client partnerships by identifying opportunities to expand services while supporting new business initiatives when appropriate.
• Mentor and support junior account team members while fostering a collaborative, accountable, and solutions-oriented team culture.

Qualifications

• 5–7 years of client management experience within a branding, marketing, design, consulting, architecture, digital, or integrated professional services environment.
• Proven experience leading complex, cross-functional client engagements while managing multiple client relationships and priorities.
• Demonstrated ability to partner with multidisciplinary teams to deliver strategic solutions that achieve client business objectives.
• Excellent communication, presentation, and relationship-building skills, with the ability to influence both clients and cross-functional teams.
• Experience managing project scope, budgets, timelines, and competing priorities in a fast-paced environment.
• Strategic, proactive, and collaborative, with strong organizational skills and attention to detail.
• Financial services, banking, or credit union experience a plus.