Account Success Manager
Vendelux is building the category‑defining platform for event marketing intelligence. Events are one of the largest and most impactful marketing channels, yet historically one of the least measurable. Vendelux brings transparency and performance to this space — helping companies discover, evaluate, and optimize their event strategy with data. The platform powers thousands of event decisions by delivering proprietary, AI‑driven insights across hundreds of thousands of events globally. At the core is a robust ecosystem of event organizer partnerships, where organizers share first‑party data, enabling richer insights for customers while receiving benchmarking and audience intelligence in return. Vendelux Meetings extends the platform by turning insights into pipeline — using AI to identify high‑value attendees and proactively book 1:1 meetings between customers and ideal prospects at events, enabling go‑to‑market teams to drive measurable ROI and maximize every event interaction. Founded in 2021, Vendelux is a Series B SaaS company backed by top‑tier investors including FirstMark, with a team that includes leaders from Bain, ZoomInfo, Shutterstock, FanDuel, Compass, Airbnb, Forter and beyond.
About the role
We are looking for the next Account Success team member who will help our growing roster of clients get the most value possible out of our product. The role is a hybrid onsite position, with four days in the office at our NYC headquarters.
Responsibilities
- Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans that outline key milestones, responsibilities, and timelines.
- Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
- Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
- Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
- Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long‑term success and growth.
- Communicate and promote proven strategies, methods, and processes that lead to success.
- Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.
Requirements
- 5+ years of experience in Customer Success, specifically at B2B growth‑stage startups.
- Owned the full client lifecycle, including renewals and upsells.
- Strong team member who contributes to our culture and business.
- Takes ownership and demands excellence from themselves and others.
- Thrives in a fast‑paced environment and learns quickly.
Benefits
- Competitive base salary and bonus.
- Healthcare covering medical, dental, and vision.
- Unlimited PTO plus two company‑wide shutdowns (July 4th week and the Christmas – New Years week).
- Work from our NYC headquarters.
Schedule
Hybrid onsite role with four days per week in the NYC office.
Vendelux welcomes great people from non‑traditional backgrounds and is proud to be an equal‑opportunity workplace.