Account Specialist - School

About the role

Lifetouch (part of the Shutterfly family of brands) is dedicated to bringing people together, making them feel welcome, and connecting them to experiences. Founded over 85 years ago, Lifetouch has been the professional photography choice for schools and families, capturing smiles from preschool through high school graduation.

Responsibilities

• Work with schools, photo leaders, and sales partners to coordinate picture day schedules and allocate resources appropriately.
• Maintain databases, calendars, and filing systems to organize information.
• Communicate effectively with partners regarding job completion.
• Manage account touch points using Salesforce and other internal tools, including phone and email interactions.
• Confirm and update important picture day information in databases.
• Follow up with customers after picture day and communicate feedback to appropriate teams to help improve future picture days.

Requirements

• Must be at least 18 years old.
• Diploma or general degree (GED) required; 4-year degree preferred.
• Strong customer service and problem-solving skills.
• Excellent verbal, written, and interpersonal skills.
• Proven computer skills, ability to learn new systems, and integrate information.
• Experience with Microsoft Office, Excel, and Salesforce is a plus.
• Ability to work well in a team environment and independently.
• Ability to multi-task.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Must be able to lift up to 20 pounds.

Skills

• Microsoft Office, Excel, and Salesforce experience is a plus.
• Ability to work well in a team environment and independently.
• Ability to multi-task.

Pay

Hourly Pay Rate: $20.00/Hour

Schedule

This is a full-time position eligible for medical, dental, and life insurance benefits, 401K, and holiday pay.

Benefits

• Seasonal bonus opportunity.
• Authentic, appreciative company culture.

Benefits

Our Account Support Specialists enjoy:

• Insurance benefits.
• 401K.
• Holiday pay.

Supporting a diverse and inclusive workforce

We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law.