Account Specialist (Minot Office)

About the role

You likely know us as an insurance company, but that’s just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is open to an in-office working arrangement at our Minot, ND office. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

Pay information

Pay Level: 018
FLSA Category: Nonexempt - Hourly
Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
Opportunities for continued salary growth through a performance-based merit program.
This position is eligible to participate in the company's sales incentive plan.
The estimated base starting salary for this position is $20.32 - $27.00.
At BCBSND, we’re committed to providing fair and equitable compensation. While the posted salary range reflects the full compensation range for this role, offers typically fall at or below the midpoint, and in alignment with internal equity and role expectations.

What You Need To Succeed

• A high school diploma, or GED, is required.
• A minimum of 3 years of experience in customer-focused role such as customer service or sales, insurance, business, marketing, or related experience.
• Must have or obtain ND Insurance Producer License, including the passing of the Accident & Health and Life & Annuity exams within 3 months of hire and maintain continuing education requirements annually.
• Demonstrates ability to engage with members, clients, and brokers/consultants to provide assistance, education, and resolution of inquiries.
• Sure precision in processing inquiries, documentation, and research to maintain compliance and quality standards.
• Effectively conveys information in a clear, professional manner across multiple channels, including phone, email, and written correspondence.
• Manages multiple tasks and inquiries efficiently, ensuring timely follow-up and resolution.
• Works closely with internal team members and external stakeholders to address discrepancies and support account management activities.
• Proactively seeks opportunities to enhance knowledge and skills to adapt to changing processes, products, and industry standards.

Your Responsibilities Will Include

• Provides assistance, service, and education to members, clients, and brokers/consultants.
• Ensures accuracy and timeliness in responding to a variety of inquiries.
• Processes and resolves questions with varying complexities, which may include documentation of calls, member and client updates, and claims research.
• Serves as a key point of contact, addressing questions, resolving issues, and coordinating with internal teams to ensure timely and accurate responses.
• Educates and provides product information and application assistance for members, clients, and brokers/consultants.
• Aids in the distribution of materials to members, clients, and brokers/consultants.
• Communicates claims filing requirements, contract changes, underwriting policies, and billing procedures to members, clients, and brokers/consultants.
• Supports sales and account management activities such as processing renewals for assigned accounts.
• Collaborates with internal team members regarding changes to client information.
• Generates a proposal for renewals.
• Sells individual products including health insurance, Medicare products, supplemental insurance, dental, vision, travel, and ancillary products, when applicable.