Account Specialist - Industrial Business Unit

About the Company

NSK is a global manufacturer of ball and roller bearings, linear motion technology, automotive components, and steering systems with both domestic and overseas manufacturing capabilities. NSK also offers a full range of services including reconditioning, ball screw repair, product integration, application engineering, and predictive & preventative maintenance and reliability services. NSK's products and solutions are used wherever things are in motion—even under the toughest conditions. NSK's high-precision rolling bearings are found in wind turbines and machine tools, linear components in production lines, and automotive components in vehicles from almost every well-known automaker.

About the Role

This position is responsible for an assigned group of customer accounts. Responsibilities include handling requests for quotations, order maintenance, expediting orders, and forecasting. The role requires a good working knowledge of ABS, ASPACS, and NWINS, as well as other related systems. The Account Specialist is customer-focused and interfaces with customers and various departments to meet customer requirements while working under limited supervision.

Responsibilities

• Receives and manages incoming customer requests from assigned customers as well as covering for other inside sales representatives; responds to customer emails in a timely manner.
• Enters orders, monitors the status of existing orders, expedites shipments, and addresses any customer service or product issues.
• Locates appropriate products either in the U.S., globally, or utilizes purchased products with modifications; collaborates with BCD, domestic plants, procurement, and/or NSK Affiliates in other countries as necessary.
• Demonstrates basic technical knowledge of bearing and linear products as well as NSK tools, bearing heaters, and other purchased products; interprets NSK nomenclature using appropriate resources.
• Processes orders, which may include working with other departments to release stock, transfer global stock, or order product.
• Actively monitors and addresses supply issues on open orders, including weekly monitoring of stock allocations and daily examination of shipping reservations.
• Occasionally accompanies salespersons on sales calls involving travel.

Qualifications

This job requires a minimum of a High School Diploma or equivalent and 2 to 4 years of position-related experience. The preferred formal education is a Technical Diploma or Associate's Degree with 4 to 6 years of position-related experience.

Benefits

• Full medical, dental, and vision insurance
• Matching 401(k)
• Generous vacation and holidays
• Life insurance
• Growth opportunities