Account Specialist / Dispatcher

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule

• Regular scheduled shift: 2:00 PM – 10:30 PM
• Participation in a rotating weekend work schedule with other team members is required.
• Participation in a rotating after-hours on-call phone schedule is required.

Customer Account Management

• Serve as the primary point of contact for customer accounts.
• Process and manage customer orders, ensuring accuracy and timely entry into company systems.
• Respond promptly to customer inquiries via phone, email, and other communication channels.
• Maintain accurate customer records, account details, and supporting documentation.
• Support customer retention through consistent, professional, and responsive service.

Dispatch & Routing Coordination

• Plan, create, and optimize daily delivery routes to maximize efficiency and minimize operational costs.
• Dispatch drivers with accurate route information, delivery instructions, and special handling requirements.
• Monitor route progress and driver performance using dispatch and GPS tracking systems.
• Communicate with drivers to provide updates, resolve delivery issues, and ensure adherence to schedules.
• Adjust routes and schedules in response to traffic conditions, customer changes, cancellations, or operational needs.
• Maintain dispatch records, route sheets, delivery confirmations, and operational documentation.
• Ensure compliance with DOT regulations, company safety standards, and operational procedures.

Operational Support

• Track and report key performance indicators including on-time delivery, order accuracy, response times, route efficiency, and customer satisfaction.
• Collaborate with internal teams to improve processes and enhance service quality.
• Participate in continuous improvement initiatives to increase operational efficiency and customer experience.

Competencies

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to make quick and effective decisions in a fast-paced environment.
• Strong problem-solving skills with a customer-focused mindset.
• High attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively within a team environment.
• Ability to remain flexible and responsive during after-hours or emergency operational situations.
• Proficiency with Microsoft Office Suite, dispatch software, and GPS tracking systems.
• Knowledge of transportation, routing, and logistics operations preferred.

Required Education and Experience

• A high school diploma or equivalent required.
• Previous experience in customer service, dispatching, logistics, transportation coordination, or account management preferred.
• Experience working in a fast-paced operations or distribution environment preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate effectively by phone and electronic communication.
• Occasionally required to lift or move office materials up to 15 pounds.

Work Environment

• Fast-paced office and operations environment.
• Weekend work and after-hours on-call responsibilities required on a rotating basis.
• May require occasional overtime or schedule flexibility based on operational demands.

Compensation

$20.00 - $22.00 per hour

About the Role

The Account Specialist / Dispatcher is responsible for managing customer accounts, coordinating daily dispatch and routing activities, and ensuring accurate and timely delivery of services. This role serves as a key liaison between customers, drivers, warehouse personnel, and internal operations teams to support customer satisfaction, operational efficiency, and service reliability. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. This position requires strong communication skills, problem-solving abilities, and the capacity to make real-time decisions while maintaining exceptional customer service standards.

Company Information

SINCE 1998
We deliver freight. However, simply delivering freight is the easy part. Delivering freight with excellence requires a lot more effort. That is where we believe we provide the most value to our customers. We innovate, adapt and execute daily – working together, from customer service to dispatch & the drivers, as a well-oiled machine, all to make it happen.
We fight the good fight, daily – pushing through all the inevitable roadblocks and issues that occur in our complex industry, working around, and, solving problems to get things done, and, make sure the customer is not only happy, but ecstatic.
Our management team, customer service staff, dispatchers, and, qualified, well trained, TSA certified drivers, with 100's of years of logistics and customer service experience between them, whom all share that same passion. Then, we add in the support, equipment and technology to back them up.
When we say: “we deliver” we’re not just talking about packages. We deliver excellence.