Account Specialist

Position Overview

The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs.

Successful Specialists:

• Ability to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment to ensure we are meeting the needs and demands of internal and external customers.
• Ability to apply independent judgment situations granting decisions and service customers, via phone, in a friendly and efficient manner.
• Ability to apply analytical, problem solving, and decision-making skills.
• Ability to show ambition and collaborate.

What You Bring To The Team

• A High School/Technical School Diploma with 5 years of experience in a customer-centric position OR a Bachelor's Degree with 1 year of experience in a customer-centric position.
• An Intermediate level of Microsoft Office.
• Excellent written and verbal communication skills.
• A Strong attention to detail, organizational and prioritization skills.

Pay and Benefits

• Pay Range: $54,200.00-$74,500.00 Annual.
• Incentive bonus is eligible.
• Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance.
• JM sponsors a 401(k) plan which includes a sizeable company match.
• Paid vacation, paid sick and parental leave for eligible employees.
• Basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage.
• Tuition reimbursement program for undergraduate and certain graduate programs.
• Vast educational opportunities and a company-wide mentoring program.
• Soft and hard skills training facilitated by internal and external presenters.

Benefits

• Diversity & Inclusion: Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• We are proud to be an Equal Opportunity/Affirmative Action employer.
• We maintain a drug-free workplace and perform pre-employment substance abuse testing.