Account Specialist

Vopak helps the world flow forward. We store the energy of today and tomorrow. Behind our impressive terminals and tanks, it is our people who make the difference. Guided by our culture of Trust, Collaboration, and Courage, we focus on creating an impact that brings the opportunity to grow and to make a real difference.

About the role

As an Account Specialist, you will play a key role in realizing our ambitions while building both the future of Vopak and your own. This strategic role is responsible for the inbound and outbound cycle of product movements within the terminal. You will serve as the customer’s primary point of contact, managing customer relationships, providing account support, and overseeing all product movement activities (marine, rail, truck, and pipeline) to and from assigned tanks. The role is pivotal in guiding operations for activity prioritization while ensuring strict adherence to our Safety, Health, Environment, and Quality (SHEQ) standards. This position operates in a fast-paced environment, requiring a high level of independent judgment, strategic planning, and account management.

Responsibilities

• Adhere to all SHEQ principles and safety protocols while actively participating in site initiatives and training.
• Serve as the primary point of contact for customers, fostering strong relationships, addressing inquiries, resolving complaints, and facilitating meetings like KPI reviews and onboarding.
• Manage domestic and export order processes, ensuring data accuracy in internal and customer ERP systems while maintaining knowledge of agreements and logistic processes.
• Analyze terminal capacity and utilization to prioritize activities, proactively identifying and mitigating supply chain bottlenecks to minimize downtime.
• Collaborate with commercial, operations planning, and execution teams through daily meetings to align on customer requirements and communicate mitigation plans during operational delays.
• Prepare monthly customer invoices for services, including non-routine and project-based charges, ensuring accuracy before distribution.
• Utilize a solution-oriented mindset to assist in implementing system improvements and value chain transformation projects.

Requirements

• Bachelor’s degree or a high school diploma combined with substantial industry-related experience (supply chain logistics is strongly preferred).
• Prioritize safety and SHEQ principles by actively participating in site initiatives and adhering to all compliance procedures.
• Serve as the main point of contact for complex accounts, managing relationships, customer agreements, and conflict resolution.
• Oversee the end-to-end order fulfillment process, ensuring accurate data management within internal and customer ERP systems.
• Optimize throughput and minimize downtime by analyzing terminal capacity and proactively resolving supply chain bottlenecks.
• Bridge communication across departments and clients by facilitating daily meetings, KPI reviews, and onboarding sessions.
• Prepare monthly invoices for routine and project-based services, ensuring accuracy and handling associated administrative tasks.

Don’t meet all our criteria? No problem! If this role energizes you and our culture feels like a good fit, we warmly invite you to apply anyway.

Benefits

• Various flexible and hybrid work schedules.
• Competitive, market-based compensation package depending on your experience and knowledge.
• Career development and growth opportunities.
• Medical / Dental / Vision Insurance.
• Flexible Spending Account Options.
• Short Term/Long Term Disability Insurance.
• Basic and Supplemental Life/AD&D Insurance.
• 401(k) Incentive Savings Plan.
• Paid Holidays (Fixed and floating).
• Paid Time Off and Sick Days.
• Tuition Reimbursement.
• Employee Assistance Program.
• Accident Insurance.
• Legal Plan.
• Critical Illness Insurance.
• Hospital Indemnity Insurance.
• ID Theft Insurance.
• Universal Life.

Great atmosphere! Plenty of freedom, room for initiative, and an engaging environment. Want to know more about our great work culture? Follow us on Instagram or check out our stories on LinkedIn.

Work Environment

This employee generally works in an office environment, away from extremes of cold or heat. Limited to no exposure to noise and vibrations other than normal daily office sounds. The noise level in the work environment is usually moderate. The employee should not have regular exposure to fumes, odors, toxic conditions, dust, or poor ventilation.

Physical Demands

While performing the duties of this job, the employee is regularly required to walk, sit, speak, and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to ten (10) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. Employee may be required to travel by air, rail, bus, or car.

Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.