Account Specialist

SnugZ USA is an innovative and thriving Top 40 promotional products supplier based in Salt Lake City, Utah. Founded in 1989, SnugZ is the leading provider of Everyday products including branded lanyards, table throws, retractable banners, backdrops, flags, floor mats, personal care and health care, drinkware, bags, accessories, custom full-color wearables (socks, shirts, PJs), office, journals, writing instruments, tech, houseware, games, gifts, outdoor, mints, leather goods, and aromatherapy in the promotional products industry. SnugZ also carries popular retail brands such as Delsey Paris, Nomatic, Zapped Headwear, Perry Ellis, Penguin, Callaway, Thermos, Puffin, Lion Energy, Springland Pet, Totally Bamboo, Draft Top, Zip Sip, Hype Slides, and Oakley. The Basecamp line gives back to the Wounded Warrior project. SnugZ core values are: Work Like Crazy, Care Passionately, Think Big, and Do What's Right.

About the role

SnugZ USA is seeking a dynamic salesperson to work in a fast-paced, growing, and fun environment. The Inside Sales Representative will manage a regional territory by building and managing relationships, growing the customer base both organically within existing accounts and by identifying potential customers. This position requires a highly motivated self-starter with impeccable organization skills and a commitment to delivering professional dedication and performance.

The ideal candidate thrives in a fast-paced environment with changing priorities and tight deadlines, enjoys juggling multiple customer projects, and takes pride in delivering exceptional service without sacrificing accuracy. They become trusted advisors by asking thoughtful questions, providing creative product recommendations, and guiding customers toward solutions that align with both their goals and SnugZ USA's operational capabilities. This individual possesses strong operational awareness, collaborates across departments to find alternative solutions, and takes ownership of every project from quote through resolution.

Responsibilities

• Service distributors with quick responsiveness, delivering quotes, ideas, solutions, and resolutions with a relationship-driven mindset.
• Develop action plans to set and achieve territory goals.
• Manage quoting projects and proactive ideation.
• Handle high-quantity orders.
• Analyze reports and data to pinpoint gaps in growth.
• Work with the Inside Sales Manager and VP of Sales to create, measure, and execute sales strategy.
• Partner with Account Specialists in assigned regions to maximize territory coverage and revenue potential.
• Give formal presentations to inform accounts of SnugZ USA products, decoration capabilities, marketing programs, and business solutions.
• Navigate, qualify, and research B2B partnerships; engage via email, phone, social media, and virtual office visits.
• Achieve monthly sales targets by aligning with the outside sales team to meet organizational goals.
• Achieve expected volume of proactive customer calls while managing inbound requests.
• Practice consultative selling approach.
• Develop creative presentations, programs, specials, and flyers for new opportunities.
• Effectively manage multiple projects and assignments through to completion.
• Participate in continuous improvement activities, including idea generation.
• Other duties as assigned.

Skills

• Communicate clearly and professionally with exceptional written and verbal skills.
• High interest in consumer products for marketing events and advertising.
• Strong ability to sell products with an "on-trend" component—understanding trends and how to bring them to market.
• High level of competitiveness, positive attitude, enthusiasm, and eagerness to learn.
• Ability to generate original solutions to business opportunities and challenges.
• Ability to utilize continuous improvement concepts and philosophies regularly.
• Ability to navigate ERP systems such as Syteline and the Microsoft Office Suite.
• Ability to reach decision-makers and quickly determine potential opportunities.
• Customer-focused, confident, and goal-driven.
• High adaptability to change and integrity.
• Ability to lead by example, motivate a team, delegate, communicate clearly, negotiate, manage change, improve processes, organize, and build relationships.
• Detail-oriented with strong decision-making skills.
• High level of organization in a high-volume, fast-paced environment.

Qualifications

• 2+ years of experience in sales and/or marketing (preferred).
• Bachelor’s Degree in Sales, Marketing, Communications, or Business (preferred).
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals in English.
• Ability to write routine reports and correspondence and speak effectively before team members in English.

Physical Demands

• Ability to sit or stand for 8 hours.

Work Environment

Office-type areas.