ACCOUNT SPECIALIST

Core Responsibilities

• Ensure assigned house accounts are achieving all revenue growth targets.
• Ensure strong retention among assigned house accounts and achieve all churn reduction targets.
• Maintain a strong knowledge of products and services offered.
• Provide service and product information to the customer.
• Send updates and/or order confirmations to customers, including obtaining notification of changes, incorrect or missing information.
• Maintain accurate due date on orders through verification on inventory and production timelines.
• Maintain and update customer records through data entry in company CRM & ERP tools, including but not limited to billing and shipping information, contacts, customer correspondence logs, projects, orders, and notes.
• Provide input at weekly sales meetings regarding customer issues, inquiries, products, or requests received.
• Assist/cover the territory of other Account Specialists/ Account Managers as needed.
• Assist/cover live chat as needed.
• Perform additional duties as assigned by Management.

Requirements

• High School Diploma or GED required.
• Bachelor’s degree in business, sales, marketing, or relevant field preferred.
• Knowledge of CRM and/or ERP software a plus.
• One (1) year of sales experience preferable; will accept customer service experience.
• Knowledge of craft beverage industry a plus.

Qualifications

• Exhibit a positive and professional attitude to establish and maintain effective working relationships.
• Ability to effectively communicate, present information, and respond to questions, both verbal and written.
• Ability to organize, multi-task and work in a fast-paced environment with an emphasis on accuracy, attention to detail and timeliness.
• Ability to work independently and in team settings.
• Ability to exercise common sense and good judgment.
• Demonstrated self-starter and critical thinker.
• Ability to exhibit strong interpersonal communication skills and establish and maintain effective working relationships across all levels of Grandstand.
• Demonstrated poise, tact, and diplomacy with the ability to handle information and situations.
• Proficient with MS Office Applications, including Excel, Word, Outlook, and PowerPoint.
• Experience with Mac preferred.
• Regular and reliable attendance combined with being dependable and prompt.