Account Specialist
About the role
The Account Specialist is responsible for ensuring that the live service needs of customers are met. Account Specialists are implementers, change makers, relationship builders, and customer advocates. They play a key role in the customer's operational experience at RevSpring. RevSpring customers need modifications and product additions on a regular basis and the AS both handles and oversees these activities. Account Specialists gather requirements, work with technical teams and perform quality assurance for day-to-day operational needs. Account Specialists play a key role in customer retention and work closely with their sales team counterparts to ensure a high level of customer satisfaction. They proactively contact customers to maintain strong relationships and monitor solution adoption. They mitigate risk by playing a key role in problem resolution, and act as the customer's advocate inside RevSpring and across diverse teams.
Responsibilities
- Establish strong and proactive relationships with customers
- Be the voice of the customer inside RevSpring
- Ensure barriers to customer success are removed
- Gather customer requirements, work with technical teams, and implement customer changes
- Problem solving
- Provide consultation to customers on solution best practices
- Manage support tickets for the customer
- Maintain working knowledge of RevSpring services and products
Success in role
- Manages strong support relationship and takes pride in delighting customers
- Clear and unambiguous communication for change requests and customer needs to internal teams
- Ability to learn a growing portfolio of RevSpring products
- Outstanding internal partner to cross-functional technical teams
Requirements
- Demonstrated competency in customer management
- Attention to detail
- Ability to work independently and in a team environment
- Solid technical aptitude with a desire to learn
- Excellent interpersonal skills
- Excellent verbal and written communication skills
- Ability to organize and multi-task job responsibilities effectively
- Proven commitment to providing excellent customer service
Qualifications
Bachelor's Degree or equivalent work experience