Account Specialist

About the role

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Responsibilities

• Act as primary point of contact for identified customers and build strong, collaborative relationships
• Understand key elements of the business agreement with each customer
• Develop and execute account plans capturing the product, color and services needs of the customer
• Understand and accurately communicate the values and benefits of Axalta product, color, and services
• Understand and engage the appropriate resources to meet the unique needs of each customer
• Maintain an organized communication approach with a regular customer call schedule and clearly document customer interactions in SalesForce (SFDC)
• Follow-up on issues in a timely manner and identify and advise on process improvements to alleviate roadblocks facing the customer
• Effectively prioritize tasks and contribute to regional team’s expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency
• Provide support on standard operating procedures (SOP’s) and ensure customer is aware of education and support available through Axalta Training Classes and Local Performance Groups
• Lead paint conversion efforts and solicit distribution resources to support the customer
• Maintain accurate account information and contact data in SalesForce (SFDC)
• Utilize appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers

Requirements

• Bachelor’s degree and/or at least 3–5 years of Automotive Refinish industry experience
• Strong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals
• Working knowledge of Axalta’s core product lines and repair shop business fundamentals
• Ability to identify customer needs and respond quickly to effectively resolve problems using a collaborative approach
• Self-disciplined and able to perform effectively in unstructured and autonomous conditions
• Presents oneself in professional manner throughout all levels of the organization and considers how actions will affect customers
• Strong team player and actively seeks opportunities to support territory activities and meet customer needs
• Demonstrates effective written and oral communication skills
• Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint)
• Willing and able to travel up to 50% of the time

Pay

The expected compensation range for this position is $75,000 – $95,000 annually plus a sales incentive target of 30%. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.