Account Specialist

Role Overview: The Account Specialist acts as a key liaison between the company and clients, managing customer inquiries through various channels while ensuring HIPAA compliance and supporting medical record management. Responsibilities Include Serving as the primary contact for clients and patients regarding service inquiriesResolving requests via inbound/outbound calls, email, and online communicationQualifying and onboarding new customers for products and servicesCommunicating test results accurately and promptly, reviewing forms for discrepanciesProviding administrative support, including HIPAA-compliant medical record and CRM data management Qualifications And Skills High school diploma or GEDMinimum of 3 months customer service experienceProficiency with Microsoft Office toolsStrong written and verbal communication skillsAbility to multitask and prioritize in a fast-paced environment