Account Specialist

About the role

This is a remote, home-office based role requiring a local presence in the Illinois surrounding area to allow for onsite visits at customer sites and is not eligible for relocation nor sponsorship.

Responsibilities

• Acts as primary point of contact for identified customers and builds strong, collaborative relationships
• Understands key elements of the business agreement with each customer
• Develops and executes account plans capturing the product, color and services needs of the customer
• Understands and accurately communicates the values and benefits of Axalta product, color, and services
• Understands and engages the appropriate resources to meet the unique needs of each customer
• Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC)
• Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer
• Effectively prioritize tasks and contributes to regional team’s expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency
• Provides support on standard operating procedures (SOP’s) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups
• Leads paint conversion efforts and solicits distribution resources to support the customer
• Maintains accurate account information and contact data in SalesForce (SFDC)
• Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers
• Works with a high sense of urgency and demonstrates ownership, commitment, and accountability to Regional and Axalta goals

Requirements

• An experienced sales professional with Automotive Refinish background and a strong track of successful customer support
• Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience
• Strong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals
• Working knowledge Axalta’s core product lines and repair shop business fundamentals
• Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach
• Self-disciplined and able to perform effectively in unstructured and autonomous conditions
• Presents oneself in professional manner throughout all levels of the organization and considers how actions will affect customers
• Strong team player and actively seeks opportunities to support territory activities and meet customer needs
• Demonstrates effective written and oral communication skills
• Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint)
• Willing and able to travel up to 50% of the time

Pay

Expected compensation range: $75,000 – $95,000 annually plus a sales incentive target of 30%. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Benefits

• Health insurance
• Paid time off