Account Specialist
About Us
Acme Finishing is a leader in powder and liquid coating for manufacturing companies that need reliable, consistent, on-time service. We're building a culture of high performance - one that rewards the people who help move our company forward with real career growth and additional compensation.
Our Purpose Is Simple: Win.Grow.Wow our customers. Give our employees the chance to hit their personal, professional, and financial goals.
The Role
We're looking for an organized, people-first problem solver to join our team as an Account Specialist. You'll be the vital link between our customers and our production floor - entering orders, tracking their progress, and keeping customers in the loop every step of the way. If you love juggling priorities in a fast-paced environment and take pride in getting the details right, we want to hear from you. Bilingual Spanish-English communication is a must for this role. Experience with SAP systems is a strong plus, but not required.
What You'll Do
- Field customer calls and handle communications professionally and promptly
- Act as the liaison between Acme and our customers - gathering needs, relaying them to management, and following up to ensure satisfaction
- Enter and track orders, review open/short/back orders, and log customer conversations in our systems
- Assist with production scheduling and shipping as backup support
- Cover general reception/switchboard duties and support collections on past-due invoices
What You Bring
- Bilingual fluency in Spanish (spoken) and English (spoken and written) required
- Strong communication and people skills
- Comfort working in a fast-paced environment while managing shifting priorities
- Sharp attention to detail, especially with order entry
- Experience in a customer service or account specialist role, particularly in manufacturing or similar industry
- SAP system experience is a plus
- Comfortable with everyday computer tasks including Excel, for tracking orders and managing account data
Additional Information
Offers of employment are contingent on passing a pre-employment drug screening.