Account Setup Coordinator

Job Title: Account Setup Coordinator Location: Knoxville, TN 37920 Duration: 03 months contract with possible for extension Hours: 8:00am - 4:30pm Mon. thru Fri. Interviews -- Teams and candidate expected to be on camera Account Review Specialist - What We’re Looking For The ideal CET Account Review Specialist demonstrates a strong balance of customer communication skills and a compliance‐focused, analytical mindset, with the ability to own work end‐to‐end in a high‐risk, deadline‐driven environment. Core Traits & MindsetHighly adaptable, able to adjust quickly to changing requirements, policies, and account scenariosStrong sense of ownership, independently driving cases from start to resolutionComfortable making decisions while knowing when and how to escalate proactivelyPrioritizes accuracy and quality over speed in all account reviewsMaintains a strong compliance mindset, even when under pressure Merchant & Partner InteractionComfortable and confident calling out to merchants to remediate account issuesCommunicates in a pleasant, thoughtful, and confident mannerDemonstrates professionalism and respect in all merchant interactionsAble to explain issues clearly, ask the right questions, and move remediation forward Work Approach & Problem SolvingAsks clarifying questions first when encountering complex or unclear issuesProactively reaches out to the appropriate partner or SME rather than guessingIndependently researches and applies guidance while collaborating effectively Documentation & Quality StandardsProduces high‐quality, audit‐ready documentation that is clear, thorough, and accurateConsistently documents actions, decisions, and outcomes in a way that stands on its ownUnderstands documentation is critical for compliance, handoffs, and future review Skills & Technical ReadinessComfortable learning new systems with supportStrong working knowledge of Excel, including tracking, organizing, and notating workProficient in basic computer navigation and data entryAble to manage multiple tools while maintaining accuracy Coachability & GrowthOpen to feedback and quick to apply coachingActively seeks feedback to improve performance and qualityDemonstrates a growth mindset and accountability for development Compliance KnowledgePrior AML or compliance experience is helpful but not requiredSuccess is driven more by mindset, attention to detail, and willingness to learn than prior exposure Red Flags (Not a Fit)Avoids outbound calls to merchantsRushes work at the expense of accuracy or complianceProduces poor or incomplete documentationResists feedback or coachingLacks ownership or accountabilityDisplays disrespectful or unprofessional behavior with merchants