Account Services Specialist

Responsibilities

• Serve as the primary coordinator for deceased client account handling, ensuring timely and accurate processing across custodians and internal advisory teams.
• Facilitate the end-to-end workflow for deceased client notifications, required documentation, asset movement, beneficiary transitions, and account updates.
• Communicate with custodians (e.g., Schwab, Fidelity, Pershing, SEI, Raymond James) to submit, monitor, and resolve all deceased-related requests, including account restrictions, retitling, and distribution processing.
• Partner with advisory teams to gather necessary information, guide them through required steps, and provide clear updates on custodial status and next actions.
• Perform rigorous quality control on all deceased-related paperwork, ensuring accuracy, regulatory alignment, and consistency with firm procedures.
• Track and document all custodian alerts, outstanding items, and workflow stages within CRM and Reporting systems; proactively follow up to drive completion.
• Contribute to ongoing enhancements of firm policies, procedures, and process documentation relating to deceased client handling.
• Collaborate with operations leadership on initiatives aimed at improving efficiency, consistency, and the client experience during deceased-related transitions.

Qualifications

• Undergraduate degree required (Bachelor’s degree in Finance, Business or Economics preferred)
• 5+ years of relevant experience; preferably with a Registered Investment Advisor (RIA), investment management firm or broker/dealer
• Excellent interpersonal and verbal/written skills
• Strong commitment to detail with excellent organization and prioritization skills
• Self-starter with a proven ability to work in a fast-paced, evolving work environment
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Office 365, etc.)
• Knowledge of Salesforce CRM and Tamarac preferred
• Experience with Charles Schwab, Fidelity, SEI, Pershing and/or Raymond James institutional platforms and paperwork preferred

About Beacon Pointe Advisors

Beacon Pointe Advisors is one of the nation’s largest Registered Investment Advisor firms with headquarters in Southern California and affiliate offices nationwide. Beacon Pointe provides advisory services to a range of clients, including institutions (i.e., endowments, foundations), high-net-worth individuals, and families. Beacon Pointe has been recognized by various industry publications including Forbes, Financial Advisor Magazine, Barron’s, and more. For more information, please visit Awards Disclosures.