Account Services Representative
JOB SUMMARY
Assists Client Service Managers in providing best of class service to our clients. Selects vested benefits, reconciles trust assets including participant loans and contributions, assists Plan Sponsors with standard requests, resolves internal intra-departmental requests and manages reoccurring projects.
ESSENTIAL FUNCTIONS
- Provides assistance to clients through a number of channels including phone, letters and emails to quickly resolve the request
- Generates and delivers reports to clients
- Coincides transactions with internal departments and tracks through completion
- Prioritizes tasks based on the urgency of the request
- Delivers efficient and rapid resolution in the most effective way possible
- Effectively utilizes and navigates internal resources to arrive at the right solution for the client (e.g. computer systems, online resources and client service relationships)
- Completes special projects as needed
- Aids team with duties and tasks as needed
- Multitasks and works in a fast-paced environment
- Builds internal relationships and communicates effectively
- Regular, reliable and punctual attendance
Requirements
- 1+ years of customer service experience, preferably in the financial services or benefits industry, or experience with defined contributions and benefit plans
- Advanced Excel experience
- 4 year college degree
PROFICIENCIES
- Client Service
- Proactive
- Resourceful
- Written and Verbal Communication skills
- Time Management
- Critical Thinking
- Organizational Skills
- Attention to Detail
- Accuracy
- Team Player
PAY & BENEFITS
The national average salary range for this role is $18.75-$19.00 an hour, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.