Account Services Representative (ASR)

About the role

The Account Services Representative (ASR) is a detail-oriented and customer-focused team member that plays a critical role in supporting our trading operations. This position sits at the intersection of traders, customers, and internal operations, ensuring the seamless execution of contracts and transactions across the supply chain. The ASR is a key contributor to customer satisfaction, operational efficiency, and the overall success of the trading business.

Responsibilities

• Serve as a primary point of contact for customers, delivering responsive, professional, and consistent communication.
• Partner closely with traders to support the execution of commercial transactions and customer specifications & requirements.
• Cook up and manage the full lifecycle of contracts, ensuring accuracy and timely execution across internal systems and external partners.
• Monitor and facilitate shipment activity, including: Shipment readiness and scheduling Documentation collection and verification Contract matching and updates within systems of record Shipment settlement in accordance with business rules
• Collaborate with internal teams (logistics, credit, operations) to resolve issues and ensure smooth transaction flow.
• Work with the Credit team to monitor customer accounts and ensure adherence to credit limits and policies.
• Proactively identify and resolve execution issues, including discrepancies and claims (in coordination with traders).
• Perform administrative and operational tasks related to shipment and contract processing, including data entry and documentation management.
• Identify opportunities for process improvements and workflow efficiencies.
• Support team operations by acting as a resource for peers and contributing to a collaborative team environment.
• Participate in ongoing process improvement initiatives and operational enhancements.

Qualifications

• Education: Bachelor’s degree or equivalent experience is required.
• Experience: Minimum of 2 years of experience in customer service, back-office operations, or a related field.
• Bi-lingual in English and Spanish is required.
• Familiarity with transportation, logistics, or supply chain processes is preferred but not required.
• Experience in a trading or commodities environment is beneficial but not required.

What Sets This Role Apart

This role offers direct exposure to commodities trading operations and market activity. You'll get the chance to work closely with traders and gain insight into commercial decision-making. It's a high-visibility role that impacts customer satisfaction and transaction success. This is an excellent opportunity for someone who thrives in a fast-paced, transactional environment and wants to build a career within a dynamic commodities trading organization.