Account Service Representative, Oklahoma

Account Service Representative Description

We are looking for a reliable Debt collector to contact debtors and claim outstanding debts towards their creditors. You will be responsible for recovering the money owed in as little time as possible. This position can be stressful, difficult and very rewarding at the same time. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose with persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Responsibilities

• Keep track of assigned accounts to identify outstanding debts
• Provide human understanding and compassion at all times
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints – showing empathy and kindness
• Compliment debtors on past successes to build rapport
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues – building customers for life
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary
• Alert superiors of debtors willing and able to pay – celebrating successes
• Comply with requirements when legal action is unavoidable

Qualifications

• Proven experience as debt collector
• Emotional intelligence dealing with a variety of personalities
• Experience in working with targets and tight deadlines
• Knowledge of relevant legal requirements
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Apt in negotiating and persuading
• To be polite and compassionate while maintaining confidence
• High school diploma is preferred

Scope of Position

This document is intended to set forth the general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.