Account Service Representative II - Commercial

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Lurie Children’s is ranked in all 10 specialties by U.S. News & World Report.

Responsibilities

• Demonstrate effective utilization of telephone-system features to achieve greater productivity with appropriate collection practices and techniques.
• Apply thorough knowledge of patient accounting, third-party payer procedures, governmental regulations, and managed-care contracting to proactively manage the billing and collection process and respond to patient-account inquiries in a customer-satisfaction manner.

Requirements

• High school graduate required; physician or hospital billing experience and/or training, BS or BA preferred.
• Knowledge of ICD-10 coding, medical terminology, third-party billing and collections.
• EPIC experience preferred.
• Excellent communication and listening skills.
• Problem-solving ability and capacity to handle multiple priorities.
• Proficiency with Windows-based personal computers; experience with electronic claims-editing software preferred.

Qualifications

High School Diploma/GED (Required)

Pay

$21.00–$32.55 hourly. At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.

Benefits

For full-time and part-time employees who work 20 or more hours per week, we offer a generous benefits package that includes:

• Medical, dental, and vision insurance.
• Employer-paid group term life and disability.
• Employer contribution toward Health Savings Account.
• Flexible Spending Accounts.
• Paid Time Off (PTO), paid holidays, and paid parental leave.
• 403(b) with a 5% employer match.
• Various voluntary benefits:
  • Supplemental life, AD&D, and disability.
  • Critical illness, accident, and hospital indemnity coverage.
• Tuition assistance.
• Student loan servicing and support.
• Adoption benefits.
• Backup childcare and eldercare.
• Employee Assistance Program and other specialized behavioral health services for employees and family members.
• Discount on services at Lurie Children’s facilities.
• Discount purchasing program.

Lurie Children’s embraces and celebrates diversity and equity, treating everyone fairly and fostering belonging and allyship.