Account Sales Manager

Job Duties and Responsibilities

• Execute Business Development
• Understand the customer’s environment and open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricoh’s market share.
• Solve critical business challenges for customers—both known and those uncovered through research and strategic questioning.
• Understand how customers are buying—not just what they are buying—by focusing on needs rather than a predetermined product or service.
• Demonstrate excellent communication skills.
• Differentiate Ricoh’s ability to accelerate digital transformation through storytelling that uncovers opportunities aligned with Ricoh’s portfolio.
• Articulate how purchasing decisions impact the customer’s financial position.
• Develop and confidently deliver compelling presentations both in person and virtually.

Qualifications

• Bachelor’s degree or equivalent experience required
• 3+ years of demonstrated business development experience required
• Experience in IT and/or software services environment preferred
• Understanding of document workflow solutions and processes preferred
• Foundational knowledge of P&L components
• Ability to research and analyze customers to enable effective business conversations across accounts
• Proven ability to manage multiple accounts while maintaining strong attention to detail

Knowledge, Skills, and Abilities

• Demonstrated success using collaboration to build influence
• Strong understanding of the solution design process
• Ability to bring thought leadership into customer engagements
• Outstanding verbal and written communication skills
• Proven ability to develop and maintain professional relationships with key stakeholders
• Maintains current knowledge of Ricoh offerings
• Ability to assess customer environments and develop strategies to expand core services across the enterprise
• Strong learning agility
• Proven ability to position effectively within customer approval processes, building sponsors and advocates

Working Conditions, Mental and Physical Demands

• Typically operates in an office environment with standard lighting, ventilation, temperature, and noise levels
• Work assignments are diverse and may require interpreting and applying complex data and instructions
• Primarily sedentary work with minimal physical effort; occasional walking, standing, bending, reaching, or lifting items under 10 lbs (e.g., files, books)
• Requires moderate dexterity (keyboard use, basic tools, hand-eye coordination)
• Travel required (approximately 20%), including occasional overnight stays

Additional Notes

• The above statements describe the general nature and level of work performed and are not intended to be an exhaustive list of all responsibilities, duties, or working conditions.