Account Resolutions Assistant

Why Choose North Star?

• Competitive Pay
• Monday–Friday Daytime Schedule
• Excellent Work-Life Balance
• Medical, Dental, Vision, Life & Disability Insurance
• 401(k) with Employer Match
• Paid Holidays
• Professional Development & Career Growth
• Supportive, Team-Oriented Culture
• Meaningful Work That Makes a Difference

What We Offer

Competitive Pay

Monday–Friday Daytime Schedule

Excellent Work-Life Balance

Medical, Dental, Vision, Life & Disability Insurance

401(k) with Employer Match

Paid Holidays

Professional Development & Career Growth

Supportive, Team-Oriented Culture

Meaningful Work That Makes a Difference

Why This Role?

You'll help keep our Account Resolutions team organized and efficient while supporting members during challenging financial situations.

Your attention to detail and organizational skills will play an important role in helping members move forward and protecting the Credit Union's assets.

What You'll Do

• Prepare correspondence, reports, and collection documentation
• Maintain accurate files and records
• Answer phones and provide administrative support
• Aid the Account Resolutions team with collection activities
• Support members with professionalism, empathy, and confidentiality
• Help ensure collection processes comply with Credit Union policies and regulations

Qualifications

• High school diploma or GED required
• One to three years of related experience preferred

Who We're Looking For

We're seeking someone who is:

• Organized and detail-oriented
• An excellent communicator
• Professional and compassionate
• Comfortable handling confidential information
• A proactive problem-solver
• A collaborative team player who enjoys helping others succeed

Experience We Value

Candidates with experience in administrative support, banking, credit unions, financial services, customer service, collections, insurance, accounts receivable, or office administration are encouraged to apply.