Account Resolution Specialist - WNY

About the role

American Coradius International LLC is a reputable, compliance-driven collections agency established in 1989 with an A+ rating from the Better Business Bureau. We are seeking motivated individuals with a strong work ethic and customer service attitude to join our team.

Responsibilities

• Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
• Document all account activities and information, including verifications, demographic changes, and calls related to servicing the account
• Utilize skip tracing tools to establish contact with customers and arrange payment
• Monitor customer accounts daily to mitigate losses
• Take action on accounts needing additional attention under manager approval
• Maintain all company policies, procedures, and applicable laws

Qualifications

• High School Diploma required
• At least 2 years of call center/customer service experience required
• Proven ability to multi-task and work in a demanding environment
• Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
• Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
• Active listening skills and an ability to influence others
• Proficient computer skills using Zoom, Microsoft Word, and Excel
• Ability to embrace a team environment and a culture of continuous improvement

Benefits

• Monthly bonuses
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Schedule

• No weekends
• No late nights
• Flexible schedule with a minimum of 5 days per week (Saturday-Friday)
• Third Party Hours of Operation:
• Mon: 8:00AM EST – 8:00PM EST
• Tue: 8:00AM EST – 8:00PM EST
• Wed: 8:00AM EST – 6:00PM EST
• Thu: 8:00AM EST – 6:00PM EST
• Fri: 8:00AM EST – 5:00PM EST (Open 2 Friday nights 8:00AM EST – 6:00PM EST monthly)

Physical / Mental Requirements

• Sedentary position requiring sitting 80% of the time
• Dual hand dexterity/repetitive use of hands 80% of the time (typing on computer and dialing phone)
• Ability to speak proper English grammar and use proper telephone etiquette
• Ability to hear
• Simple/light grasping required of both hands 80% of the time
• Typical noise level for work environment (moderate noise)
• Close vision required (clear vision on 15 inch or larger computer monitors)

Other

• Competitive wage with unlimited financial growth through an uncapped monthly bonus
• Growth opportunities—we are always looking for future leaders
• Great schedule—NO weekends, NO late nights. A healthy work-life balance
• Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options
• Generous paid vacation time, paid personal/sick time
• 401K with employer match
• Paid holidays
• A supportive team that cares about your success
• We will collaborate with you until you reach your potential!