Account Resolution Specialist

Responsibilities

• Requests and/or mails form letters to businesses and/or personal guarantors to notify and encourage payment of delinquent accounts.
• Confers with businesses and/or personal guarantors by telephone in an attempt to determine reason for overdue payment and make an attempt for payment resolution.
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval.
• Determines and documents the financial status of the business and/or personal guarantors, status of collection efforts, and performs data entry to update notes within the firm’s computer system.
• Contacts businesses, personal guarantors, and attorneys to provide status updates and request/supply additional information and documentation.
• Obtains information to handle payments by phone.
• Conducts searches utilizing various skip vendor tools as well as internet and public record sources to locate business and/or personal guarantor contact information.
• Makes decisions for next activity on the file and monitors for any required documents.
• Ensures all available options are utilized to achieve payment of debt.
• Handles files in accordance with Weltman and client standards.
• Maintains a high level of professionalism in all interactions.
• Completes all required training applicable to the assigned position.

Qualifications

• High school diploma or general education degree (GED)
• 1-3 years relevant experience in collections, accounts receivable or related industry
• Goal driven to achieve top performance on monthly revenue goals
• Accurate typing and data entry skills
• Knowledge of basic computer operation, including internet research
• Basic knowledge of Excel
• Maintains composure in difficult situations
• Communicates effectively verbally and in writing
• Passes background check and drug screen

Compensation And Benefits

• The expected compensation is $18.29 hr. - $22.04 hr. and potential uncapped monthly bonus
• Potential uncapped monthly bonus opportunities (average annual potential bonus $21,000 after 1 year of employment)
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Bilingual is a plus (Spanish Speaking)
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more
• You can review our benefits at www.weltman.com/careers for more information
• Promotional opportunities from within the firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
• On site "Bistro to Go" vending and fresh foods available
• Free parking
• Free onsite fitness center available to all employees

Physical And Mental Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee will experience low to moderate noise levels and moderate interruptions.
• The workspace is well-lit and climate controlled.

Work Environment

• This position operates in a professional office environment.