Account Representative (Minneapolis, MN; Denver, CO; Salt Lake City, UT; Chicago, IL; Seattle, WA; Dallas, TX; Des Moines, IA; Phoenix, AZ) (#5017)

About the role

Dorsey is seeking an Account Representative to oversee the WIP and A/R portfolio for assigned attorneys, helping clients move from outreach to resolution with both urgency and care.

In this client-facing role, you will recover outstanding balances by crafting respectful, effective negotiations that lead to prompt, responsible payment while preserving long-term relationships.

Responsibilities

• Develop and maintain working relationships with Dorsey attorneys, business professionals and clients and use those relationships to manage the WIP and A/R of the assigned attorneys.
• Contact clients via phone and email to collect debt and past due invoices.
• Provide payment plans and escalate non-payment clients to management.
• Maintain 3E Elite Collection notes with client correspondence and calls, emails and client contact information.
• Conduct detailed account analysis to identify root causes of delinquency and recommend corrective actions or loss mitigation strategies.
• Resolve any billing disputes and ebill problems, reconcile payments when necessary, and research client inquiries.
• Work with the cash applications team and assist with unapplied cash issues.
• Absorb other Accounts Receivable business professionals as needed.
• May perform other duties not listed above.

Requirements

• High School diploma or G.E.D. equivalent.
• At least 5 years of commercial collection or accounting experience.
• Ability to organize and prioritize numerous tasks and procedures and complete them within time constraints with minimal supervision.
• Demonstrates thoughtful leadership in creating efficiencies and process improvements.
• Excellent oral and written communication skills.
• Excellent analytical skills coupled with the ability to anticipate resolutions while negotiating with clients.
• Ability to work under pressure and communicate effectively with all levels of personnel.
• Ability to work in a team environment as well as independently and be self-driven.
• Critical thinking, financial acumen, problem solving and decision-making abilities.

Qualifications

• Preferred: At least 3-4 years of experience with accounts receivable and collections systems in a large law firm environment.
• Previous experience with Elite 3E.
• Good negotiating skills and ability to collect amounts from clients and resolve settlements once approved by billing attorney.

Skills

• Strong analytical skills.
• Polished communication style.
• Disciplined approach that balances firm collections practices with thoughtful relationship management and a consistently positive client experience.

Benefits

• Comprehensive medical insurance with coverage for infertility, gender-affirming care, behavioral health, and access to virtual providers.
• Dental insurance.
• Vision insurance.
• 401(k) retirement savings plan with Firm contribution.
• Basic and optional life insurance.
• Short and long-term disability.
• Paid time off.
• Up to 8 weeks of paid parental leave with up to an additional 6-8 weeks of paid short-term disability for business professionals who give birth.
• Paid holidays.
• Paid volunteer day.
• Discretionary bonuses (if bonus eligible).
• Adoption assistance.
• Healthcare, dependent care, and transportation pre-tax reimbursement accounts.
• Back-up child and elder care program.
• Education and college advising program.
• Wellbeing programs and activities.
• Mass transit program (certain offices).
• Travel assistance program.
• 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost.

Pay

• The pay range for this position in Minnesota and Colorado only is $29.44 to $38.10 per hour.
• The pay range for this position in Illinois only is $35.03 to $45.33 per hour.
• The pay range for this position in Seattle only is $32.69 to $42.31 per hour.

Schedule

• Not specified.