Account Representative (Minneapolis, MN; Denver, CO; Salt Lake City, UT; Chicago, IL; Seattle, WA; Dallas, TX; Des Moines, IA; Phoenix, AZ) (#5017)

About the role

Dorsey is seeking an Account Representative to oversee the WIP and A/R portfolio for assigned attorneys, helping clients move from outreach to resolution with both urgency and care.

In this client-facing role, you will recover outstanding balances by crafting respectful, effective negotiations that lead to prompt, responsible payment while preserving long-term relationships.

You’ll apply strong analytical skills to reconcile complex accounts, resolve discrepancies, and maintain accurate, audit-ready documentation.

Success requires a polished communication style and a disciplined approach that balances firm collections practices with thoughtful relationship management and a consistently positive client experience.

Responsibilities

• Develop and maintain working relationships with Dorsey attorneys, business professionals and clients and use those relationships to manage the WIP and A/R of the assigned attorneys.
• Contact clients via phone and email to collect debt and past due invoices.
• Provide payment plans and escalate non-payment clients to management.
• Meet monthly with attorneys via Zoom or in person to discuss client outreach and outcomes for open A/R balances.
• Maintain 3E Elite Collection notes with client correspondence and calls, emails and client contact information.
• Conduct detailed account analysis to identify root causes of delinquency and recommend corrective actions or loss mitigation strategies.
• Resolve any billing disputes and ebill problems, reconcile payments when necessary, and research client inquiries.
• Work with the cash applications team and assist with unapplied cash issues.
• Assist other Accounts Receivable business professionals as needed.
• May perform other duties not listed above.

Requirements

• High School diploma or G.E.D. equivalent.
• At least 5 years of commercial collection or accounting experience.
• Ability to organize and prioritize numerous tasks and procedures and complete them within time constraints with minimal supervision.
• Demonstrates thoughtful leadership in creating efficiencies and process improvements.
• Excellent oral and written communication skills.
• Excellent analytical skills coupled with the ability to anticipate resolutions while negotiating with clients.
• Ability to work under pressure and communicate effectively with all levels of personnel.
• Ability to work in a team environment as well as independently and be self-driven.
• Critical thinking, financial acumen, problem solving and decision-making abilities.

Preferred

• At least 3-4 years of experience with accounts receivable and collections systems in a large law firm environment.
• Previous experience with Elite 3E.
• Good negotiating skills and ability to collect amounts from clients and resolve settlements once approved by billing attorney.

Benefits

Comprehensive medical insurance with coverage for infertility, gender-affirming care, behavioral health, and access to virtual providers;
Dental insurance;
Vision insurance;
401(k) retirement savings plan with Firm contribution;
Basic and optional life insurance;
Short and long-term disability;
Paid time off;
Up to 8 weeks of paid parental leave with up to an additional 6-8 weeks of paid short-term disability for business professionals who give birth;
Paid holidays;
Paid volunteer day;
Discretionary bonuses (if bonus eligible);
Adoption assistance;
Healthcare, dependent care, and transportation pre-tax reimbursement accounts;
Back-up child and elder care program;
Education and college advising program;
Wellbeing programs and activities;
Mass transit program (certain offices);
Travel assistance program;
24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost.

(Some benefits are subject to eligibility criteria.)

One Of Our Greatest Strengths Is a Friendly, Cooperative Culture That Values And Appreciates Each Individual.

Dorsey Has Received External Recognition For Our Welcoming Workplace, Including Mansfield Certification Plus (Diversity Lab) Best Law Firms for Women (National Association of Female Executives and Flex-Time Lawyers) 100% rating on the Corporate Equality Index (Human Rights Campaign) Gold Standard Certification (Women in Law Empowerment Forum) Top 100 Adoption-Friendly Workplace (Dave Thomas Foundation for Adoption)