Account Representative (Minneapolis, MN; Denver, CO; Salt Lake City, UT; Chicago, IL; Seattle, WA; Dallas, TX; Des Moines, IA; Phoenix, AZ) (#5017)

About the role

The Account Representative will oversee the WIP and A/R portfolio for assigned attorneys, helping clients move from outreach to resolution with both urgency and care. Key responsibilities include recovering outstanding balances, managing client relationships, and resolving billing disputes.

Responsibilities

• Contact clients via phone and email to collect debt and past due invoices.
• Provide payment plans and escalate non-payment clients to management.
• Meet monthly with attorneys via Zoom or in person to discuss client outreach and outcomes for open A/R balances.
• Maintain 3E Elite Collection notes with client correspondence and calls, emails and client contact information.
• Conduct detailed account analysis to identify root causes of delinquency and recommend corrective actions or loss mitigation strategies.
• Resolve any billing disputes and ebill problems, reconcile payments when necessary, and research client inquiries.
• Work with the cash applications team and assist with unapplied cash issues.
• Absorb other Accounts Receivable business professionals as needed.

Requirements

• High School diploma or G.E.D. equivalent.
• At least 5 years of commercial collection or accounting experience.
• Ability to organize and prioritize numerous tasks and procedures and complete them within time constraints with minimal supervision.
• Demonstrated thoughtful leadership in creating efficiencies and process improvements.
• Excellent oral and written communication skills.
• Excellent analytical skills coupled with the ability to anticipate resolutions while negotiating with clients.
• Ability to work under pressure and communicate effectively with all levels of personnel.
• Ability to work in a team environment as well as independently and be self-driven.
• Critical thinking, financial acumen, problem solving and decision-making abilities.

Qualifications

• Preferred: At least 3-4 years of experience with accounts receivable and collections systems in a large law firm environment.
• Previous experience with Elite 3E.
• Good negotiating skills and ability to collect amounts from clients and resolve settlements once approved by billing attorney.

Skills

• Strong analytical skills.
• Precision in reconciling complex accounts.
• Effective communication skills.
• Ability to balance firm collections practices with thoughtful relationship management.

Benefits

Comprehensive medical insurance with coverage for infertility, gender-affirming care, behavioral health, and access to virtual providers; dental insurance; vision insurance; 401(k) retirement savings plan with Firm contribution; basic and optional life insurance; short and long-term disability; paid time off; up to 8 weeks of paid parental leave with up to an additional 6-8 weeks of paid short-term disability for business professionals who give birth; paid holidays; paid volunteer day; discretionary bonuses (if bonus eligible); adoption assistance; healthcare, dependent care, and transportation pre-tax reimbursement accounts; back-up child and elder care program; education and college advising program; virtual tutoring; wellbeing programs and activities; mass transit program (certain offices); travel assistance program; 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost.

Pay

The pay range for this position in Minnesota and Colorado only is $29.44 to $38.10 per hour. The pay range for this position in Illinois only is $35.03 to $45.33 per hour. The pay range for this position in Seattle only is $32.69 to $42.31 per hour.

Schedule

Full-time position.