Account Representative I

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

• Full time
• Day shift

Responsibilities

• Works with assigned insurance payers to ensure proper reimbursement on patient accounts and expedite resolution.
• Processes administrative and technical appeals, requests refunds, and handles reinstatements and rejections of insurance claims.
• Ensures proper escalation when accounts receivable are not collected in a timely manner.
• Completes daily account follow-up, maintaining established goals, and notifies Assistant Supervisor of issues preventing achievement of goals.
• Analyzes daily correspondence, including denials and underpayments, to appropriately resolve issues.
• Responds to written correspondence received from payers and patients.
• Stays current on all active, assigned accounts to prevent abandonment and uncollected receivables.
• Other duties as assigned.

Requirements

• Three (3) years of knowledge in HMO PPO/Commercial, Medicare or Medicaid/Government payers or business office setting. [Required]
• Uses discretion when discussing personnel/patient related issues that are confidential in nature. [Required]
• Is responsive to ever-changing matrix of hospital needs and acts accordingly. [Required]
• Typing skills equal to 27 words per minute net. [Required]
• Proficiency in performance of basic math functions. [Required]
• Communicates professionally and effectively in English, both verbally and in writing. [Required]
• High School Grad or Equiv [Required]
• Field Of Study in healthcare, business administration or related field

Skills

Knowledge, Skills, and Abilities:

• Experience with HMO, PPO/Commercial, Medicare, or Medicaid/Government payers
• Confidentiality and discretion in handling sensitive information
• Adaptability to changing hospital needs
• Basic math proficiency
• Effective verbal and written communication in English

Pay

Pay Range $16.63 - $26.60 per hour

Location

3100 E Fletcher Ave, Tampa, Florida, 33613

Physical Requirements

Please review the physical requirements for this role: Physical Requirements

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse.