Account Representative

About the role

We are seeking a talented individual to join our team at Marsh Risk. This role will be based in Austin, Texas and is a hybrid position requiring at least three days per week in the office. As an Account Representative, you will provide seasoned support to Client and Account Executives, ensuring a high level of client satisfaction by reviewing insurance contracts and responding to client inquiries. You will strengthen and maintain relationships with clients and client teams, driving growth and retention through exceptional service.

Responsibilities

• Strengthen and maintain relationships with clients and client teams to provide best‑in‑class service and drive growth and retention.
• Administer routine tasks as part of the annual renewal cycle, ensuring all client needs are met timely and accurately.
• Monitor and report on the status of client deliverables and outstanding items.
• Work with Operations and Business to ensure timely delivery of policies, endorsements, audits, extensions, and cancellations to clients.
• Collaborate with the Client Onboarding team to coordinate onboarding activities for new clients, ensuring a smooth transition and integration of services.
• Respond directly to difficult client questions and requests, soliciting assistance from front office colleagues as needed.

Requirements

• 2+ years of experience in account management, customer service, customer support, administrative assistant or a related field.
• Bachelor’s Degree preferred.

Qualifications

• Experience in insurance or financial services.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks effectively.

Schedule

This is a hybrid role with an expectation of working at least three days per week in the office (or onsite with clients). Marsh expects all colleagues to be in their local office or working onsite with clients at least three days per week, with office‑based teams identifying at least one “anchor day” each week for full‑team in‑person collaboration.