Account Representative

Drive sales growth within our existing customer base by blending strategic thinking with a strong customer-centric mindset. Identify and pursue new business opportunities among current customers through data analysis, relationship-building, and effective closing skills.

Responsibilities

• Identify, develop, and close new sales opportunities through outbound calls for successful portfolio expansion of current customers within the assigned territory.
• Prospect, develop, and close sales for new or former customers as needed.
• Develop and execute a strategic territory plan to exceed revenue goals.
• Conduct daily outbound selling efforts to speak with customers and determine their needs.
• Continuously grow a qualified sales funnel and opportunity pipeline to support quarterly revenue expectations.
• Timely and accurately input sales opportunities and customer interactions within CRM in accordance with sales process protocols, including end-of-month requirements.
• Document conversations, key influencers, and buyer insights within CRM.
• Successfully onboard new customers, including completing required workbooks and ensuring a seamless transition to Leiters Health.
• Build a comprehensive understanding of the 503B market, including competitors, GPO contracts, pricing structures, and internal contracting mechanisms.
• Collaborate cross-functionally to understand product availability, potential issues, and provide timely communication to customers.
• Demonstrate sound judgment in situations where policies or processes may not provide explicit guidance.
• Initiate and track customer commitment compliance to ensure consistent product supply and predictable revenue.
• Build and nurture relationships with key contacts to expand product portfolio and identify future sales opportunities.
• Consistently complete proactive outreach and follow-up with customers to educate, develop relationships, explore potential pain points, and ensure needs are met.
• Manage customer complaints, ensuring timely follow-up and resolution to deliver exceptional customer experience.
• Utilize internal SOPs, processes, forms, and quality control measures as required.
• Compile data and prepare reports, spreadsheets, and related documentation as needed.
• Perform other duties as assigned.

Requirements

• Prior sales experience, preferably within the hospital or medical/pharmaceutical industry.
• Bachelor’s degree in a relevant field and/or equivalent experience.
• Strong organizational skills and the ability to manage time, prioritize tasks, and adhere to deadlines in a dynamic environment.
• Initiative-taker with the ability to work independently and maintain an organized workflow.
• Demonstrated record of achieving or exceeding sales growth targets.
• Thrives in a positive, fast-paced, collaborative environment.
• Attention to detail and strong business acumen.
• Proficient and accurate data entry skills in a high-volume environment; capable of handling pricing calculations.
• Resilient, positive attitude with adaptability in a rapidly growing business.
• Ability to learn new computer systems and technology as needed.
• Knowledge of 503B regulatory requirements, cGMP, and USP guidelines (preferred but not required).
• Proficient written, verbal, and oral English communication skills.
• Proficiency with Microsoft 365 tools, including Outlook, Microsoft Dynamics, and Excel.

Benefits

• Smart healthcare coverage options that reward wellness (and put money back in your pocket).
• Dental & Vision insurance options including FSA & HSA.
• Employer Paid Life Insurance & Employee Assistance Program.
• Short Term & Long-Term Disability Insurance.
• Up to 4% 401K Matching (100% vested on day one).
• Generous Paid Time Off Options – vacation, sick, paid leave, and holidays.
• $5,250 Annual Tuition Reimbursement after 6 months.
• $1,000 Referral Bonus Program with no limit.

Pay

• $4,000 quarterly commission target – uncapped commission potential.

Schedule

• Monday-Friday 8am-5pm.

About Leiters Health

Leiters Health is a pioneer in the pharmaceutical industry, dedicated to delivering high-quality compounded sterile products and outsourced solutions to healthcare providers nationwide. Our commitment to excellence and patient safety is at the core of everything we do.

• Innovative Culture: Be part of a forward-thinking company that encourages creativity, welcomes fresh ideas, and fosters an environment of continuous improvement.
• Meaningful Work: Contribute to a purpose-driven organization dedicated to providing critical medications and healthcare solutions that positively impact patients' lives.
• Professional Development: Access ongoing training, mentorship, and growth opportunities to expand your skills and advance your career within a rapidly growing industry.
• Cutting-Edge Technology: Work with state-of-the-art facilities and advanced technologies, staying ahead of the curve in pharmaceutical manufacturing.
• Collaborative Environment: Join a team of passionate individuals who are dedicated to teamwork, support, and mutual success, fostering a culture of inclusivity and collaboration.