Account Representative

Regular full-time hourly position in Grand Rapids, MI.

About the role

Responsible for sales and customer service activities, from representing the company on inbound customer contact to managing and growing a sales territory. Works for the achievement of customer satisfaction, revenue generation, and long-term goals in line with company vision and values. Provides leadership within the company’s customer service channel by executing core performance responsibilities including managing customer service duties, growth of sales territory, delivering business results, and communicating territory-level business intelligence. Assists Tech Support as needed with phone support.

Responsibilities

• Develop and manage sales territory:
  • Regularly demonstrate the customer intelligence needed to grow territory.
  • Create an annual sales plan and follow through with the action steps and goals in the plan.
  • Execute an effective retention and growth strategy.
  • Assist tech support with phone calls during seasonal expectations.
• Demonstrate value to customer:
  • Regularly demonstrate passion for creating value for customers.
  • Communicate a proven knowledge of products and internal resources to provide solutions to customer business needs.
  • Ensure strong customer relationships through confident and genuine communication.
  • Increase customer satisfaction as primary contact for inbound customer communication and maintain customer information appropriately.
• Drive business results:
  • Overcome objections with a proven ability to convince, persuade, or influence customers to purchase products and services.
  • Manage time and planning efficiently.
  • Exhibit an understanding of how the Account Representative role directly impacts the company and its long-term strategic vision.

Requirements

• Associate's Degree or equivalent combination of education and experience.
• One to three years of customer service and sales experience.
• Proven ability to effectively communicate with several types and levels of staff and external contacts, both in writing and verbally.

Schedule

• Normal business hours Monday through Friday, typically 40 hours per week.
• Peak work times include December through January, when additional hours may be necessary and minimal (possibly no) PTO is allowed.
• Daily hours may fluctuate outside of 8:30 AM to 5:30 PM to accommodate extended hours.

Working Conditions

• General office environment.
• Work is generally sedentary in nature but may require standing and walking for up to 10% of the time.
• Lighting and temperature are adequate, with no hazardous or unpleasant conditions caused by noise, dust, etc.
• Work is generally performed using standard office equipment.

No supervisory responsibilities. Hourly, non-exempt position: eligible for overtime pay. No travel required.