Account Relationship Manager – Northeast Region

Key Responsibilities

• Build and maintain strong, long-term relationships with florists across the assigned Upstate New York and Western Pennsylvania territory.
• Conduct regular in-person and virtual meetings to educate customers on BloomNet offerings, identify business needs, and drive engagement.
• Manage the full sales cycle, including prospecting, consultative selling, negotiation, and contract execution.
• Develop and execute a structured territory and follow-up strategy to increase customer retention, engagement, and program adoption.
• Identify growth opportunities within existing accounts and drive incremental revenue through BloomNet products, services, and programs.
• Serve as a trusted business advisor by understanding each customer's business, challenges, and growth opportunities and recommending solutions that deliver value.
• Stay informed on floral industry trends, competitor activity, market conditions, and customer needs to effectively position BloomNet.
• Utilize Salesforce to manage customer relationships, maintain an accurate sales pipeline, track account activity, document follow-up, and report performance metrics.
• Partner cross-functionally with Marketing, Customer Service, Product, and other internal teams to resolve customer needs and support long-term client success.
• Represent BloomNet during regular market visits, trade shows, industry events, and other customer-facing activities throughout the territory.
• Effectively manage a large geographic territory and travel schedule while maintaining consistent communication and follow-up with customers.
• Share customer insights, market intelligence, and best practices to contribute to a collaborative and high-performing team.

What We Offer

• Competitive base salary plus performance-based incentives.
• Opportunity to manage and grow an established territory while developing strong relationships with independent florist businesses.
• Opportunity to represent BloomNet, a well-established brand within the floral industry and part of the 1-800-Flowers.com, Inc. family of brands.
• A supportive, team-oriented culture with strong cross-functional collaboration.
• Career growth and professional development opportunities within the 1-800-Flowers.com, Inc. family of brands.