Account Relationship Manager

About the role

Wine and spirits retailers across the United States run their stores on our software: point of sale, inventory, purchasing, e-commerce, and reporting, all built specifically for their industry. As an Account Manager, you own the relationship with the retailers already running on WinePOS and WineCommerce: keeping their accounts healthy, spotting where their needs have grown, and selling the hardware, software, and features that help their business run better. This is a relationship-driven B2B sales role for a self-starter who is as comfortable building trust over the phone and emails as they are closing a demo-driven expansion deal. You will report to the VP of Sales and Marketing.

What You'll Do

• Own the relationship. Maintain and grow your book of existing accounts through regular contact schedules and attentive account management, so customers stay happy and stay with us.
• Know your customers. Keep an in-depth understanding of your clients' needs, industry trends, and the competition, and stay current on every WinePOS and WineCommerce product and technology.
• Grow the base. Work your accounts in ranked order, uncover opportunities to add hardware or software to their existing systems, and close the sale.
• Generate leads. Request new leads from your current customers and pass them to outside sales through the CRM lead process.
• Keep data clean. Collect and update customer information to keep the CRM database accurate and useful.
• Run compelling expansion demos. Set up and run product demos as needed to educate your book of business.
• Set up a clean handoff. Capture the core account details the Implementation Team needs to take it from there.

What We're Looking For

• A track record in account management, inside sales, or customer success, ideally with software or SaaS.
• Strong presentation and negotiating skills, and the ability to explain solutions clearly in both formal and informal settings.
• Strong organization and time management, with the discipline to work a book of accounts consistently.
• Excellent written and verbal communication.
• Results-driven and self-motivated, with genuine integrity and a determination to close.
• Someone who builds real rapport with all kinds of people and stays composed under pressure.

What Will Set You Apart

• Experience selling or supporting POS and/or e-commerce solutions.
• Experience in the wine, spirits, or wider liquor industry.
• Training in a structured sales methodology such as Sandler, SPIN, MEDDPICC, or Challenger.

Compensation and Benefits

• Account Managers are paid a competitive base salary plus commissions based on monthly sales.
• Health, Dental, and Supplemental Insurance.
• Paid time off and vacation.
• Work arrangement: Remote-first within the United States or Canada, with occasional on-site presence at our New Jersey office for events and training.

About ICS

For over 40 years, ICS has served the retail beverage alcohol industry as a trusted, scalable solutions provider. Our core product, WinePOS, delivers point of sale, inventory, purchasing, and reporting to wine and liquor retailers across the United States, complemented by WineCommerce for online sales and WinePayments for integrated payments. ICS is an operating unit of Jonas Software. That focus is your advantage: WinePOS customers run on software built specifically for their business, which means strong loyalty and a warm base of accounts to grow. You get the backing and resources of Jonas Software with the focus of a specialized team, where your results are visible and rewarded.