Account Relationship Manager

What You'll Do

• Develop strong consultative relationships with customer stakeholders and key users.
• Serve as a trusted advisor, helping customers achieve their business goals through McLeod Software solutions.
• Champion customer needs internally and ensure a consistently positive customer experience.
• Gather requirements, ask insightful questions, and document clear business needs.
• Coincide with Business Analysts and internal teams to ensure requests are accurately scoped and addressed.
• Partner with internal departments to drive successful project outcomes and customer satisfaction.
• Generate reports and provide visibility to leadership regarding customer issues, trends, and project status.

What You'll Bring

• 8+ years of experience providing customer service and software support; or Bachelor’s degree with 4+ years of experience providing customer service for software and/or technical support; or combination of education and experience.
• Excellence in customer care and customer experience, required.
• Experience in the transportation or logistics industry and experience with transportation management systems (TMS), preferred.
• Microsoft Office experienced.
• Ability to travel up to 10%.