Account Relationship Manager

About the role

This position is responsible for communicating the value Keystone brings to customers and ensuring those values are delivered and realized. As the primary resource for customers regarding current and future technologies via Keystone’s Elite AGx and the Connect platform, you will deliver on Keystone’s promise of being the farmer’s trusted business partner.

Responsibilities

• Gain in-depth knowledge and insight of assigned customers’ initiatives, goals, and strategies through regular interaction with all levels within the customer’s operation, including understanding the producer’s business drivers, strategy, and buying practices.
• Utilize AGx, Connect, and other tools to assist customers in interpreting information and make sound recommendations.
• Ask good questions to understand the customer’s strategy and adapt Keystone’s offering to best fit the customer’s goals.
• Ensure objectives and targets of producers are met by developing a Customer Account Plan. Incorporate regular reviews of the plan with the Sales Lead, Regional Director, and Operational team to identify, evaluate, and respond to key business issues of the accounts and provide ultimate service to the customer.
• Detail, position, and sell Keystone products and services during on-farm calls, telephone calls, text messaging, and other formats to achieve the communication style desired by the customer.
• Set and achieve sales volumes, profit margins, and other goals for each assigned account.
• Maintain account and sales call records via Keystone Connect and Strategic Account Profile Sheets.
• Communicate with Location Manager and Operations daily on account progress, account service, and potential issues or opportunities with assigned accounts. Cooperate with decision-makers and operational individuals within different businesses (Grain, Agronomy, Energy, and Swine & Animal Nutrition) on all account developments.
• Provide customer service and act as one of the primary points of contact for customers, including resolving customer issues and complaints.
• Develop work habits that create, build, and support the go-to-market strategy within the organization. Adapt to and communicate changes in strategies to key stakeholders.

Requirements

• 1-3 years of relevant ag sales experience.
• Basic understanding of crop production, including basic agronomics.
• Strong written, verbal, and interpersonal communication skills, including the ability to build and maintain successful business relationships.
• Excellent organizational skills and ability to work well within strict time frames, despite numerous interruptions.
• Capable of learning diverse product portfolios, margin expectations, and delivering profitability to the company and farmer-owners.
• Strong analytical skills and ability to accurately calculate information.
• Ability to work independently and make appropriate decisions.
• Willingness to work hours necessary to be successful and travel as needed.
• Proficient with MS Office suite and company-specific software. Ability to understand and utilize additional technological tools and resources.

Qualifications

Bachelor’s degree in an agricultural-related field is preferred; or a combination of education and/or experience.