Account & Relationship Manager - Account Executive Content Sale

About the role

The Account & Relationship Manager role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a remote schedule, and amazing benefits.

Responsibilities

• Primary ownership of all new sales and renewal activity for print and content products and LOBs within assigned accounts.
• Delivers against individual quotas for print and content.
• Researches and gathers information on current customers and their needs.
• Maintains a clean and accurate pipeline in CRM.
• Adheres to defined sales methodology and sales processes including steps to configure, price, quote products and services, draft, negotiate and close contracts.
• Collaborates with Account Executives on print and content sales as needed.
• Understands and articulates value propositions of CS offerings; collaborates with product managers or Technical Sales as needed to source deep technical expertise.
• Maintains a clean and accurate pipeline in CRM.
• Effectively prioritizes and responds to leads or customer requests for information regarding print and content solutions.
• Leverages SFDC data and account insights to identify, pursue, and close opportunities to retain existing business (e.g., renewals), cross-sell or up-sell at existing customers, or create business with new customers through regular strategy meetings with the customer about their needs.
• Onboards and/or trains customers on print and content products as needed.
• Responsible for onboarding and/or training customers on print and content products as needed.
• Works directly with customers in assigned accounts to understand their needs, existing product usage, advise on best practice use cases and behaviors, and identify relevant CS products to address these needs.
• Exhibits deep product knowledge and expertise of print and content solutions and communicates the value proposition of such products and facilitates all activities to complete a deal (pricing, quote, contract, etc.) with the customer.
• Leverages data to understand customer usage patterns and identifies opportunities to improve adoption, pursue a renewal, and/or pursue incremental revenue (up-sell) within the customer’s existing print and content products.
• Effectively prioritizes and responds to leads or customer requests for information regarding print and content solutions.

Requirements

• Bachelor’s Degree or equivalent relevant experience
• 1+ years working in Account Management or Sales or other equivalent experience
• Basic understanding of business, financials, products/services and the market
• Excellent communication (both written & oral) and presentation skills
• Ability to follow a sales plan and manage resources accordingly

Qualifications

• Data analysis skills and ability to derive insights that drive next steps or actions required.
• Account Management (general knowledge of customer’s business, decision makers, and purchasing process).
• Communicate effectively in both face-to-face and virtual selling environments.
• Interpersonal skills, ability to build stakeholder relationships virtually.
• Team effectively with other internal teams including Sales, Sales Support stakeholders.
• Stay organized and manage multiple priorities at once across multiple customer accounts.
• Up-sell and/or pursue renewal transactions with customers.
• Professional demeanor in oral and written communications.
• Passion for and ability to learn and develop Sales skillsets.
• Self-motivated; proactive and perseverant mindset.
• Identify when account requires additional assistance and migrate to face-to-face account.
• Solution presentation skills (virtual by phone or video).
• Deep product knowledge of Compliance Solutions’ print and content solutions.

Skills

• Data analysis skills and ability to derive insights that drive next steps or actions required.
• Account Management (general knowledge of customer’s business, decision makers, and purchasing process).
• Communicate effectively in both face-to-face and virtual selling environments.
• Interpersonal skills, ability to build stakeholder relationships virtually.
• Team effectively with other internal teams including Sales, Sales Support stakeholders.
• Stay organized and manage multiple priorities at once across multiple customer accounts.
• Up-sell and/or pursue renewal transactions with customers.
• Professional demeanor in oral and written communications.
• Passion for and ability to learn and develop Sales skillsets.
• Self-motivated; proactive and perseverant mindset.
• Identify when account requires additional assistance and migrate to face-to-face account.
• Solution presentation skills (virtual by phone or video).
• Deep product knowledge of Compliance Solutions’ print and content solutions.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Pay

$47,600.00 - $81,250.00 USD

Schedule

Remote Work