Account Receivable Specialist (Atlanta)

Responsibilities

• Make a high volume of outbound calls daily to customers regarding outstanding balances and payment status
• Proactively follow up with customers by phone and email on past-due accounts
• Obtain payment commitments and follow through to ensure commitments are met
• Take ownership of assigned accounts and work consistently to reduce outstanding Accounts Receivable
• Research and resolve issues preventing payment, including billing discrepancies, missing invoices, PO requirements, service questions, and other customer concerns
• Maintain detailed and accurate notes documenting collection activity and customer communication
• Prioritize accounts based on aging, balance, urgency, and collection risk
• Process and post customer payments, including checks, ACH, and credit card transactions
• Generate and send invoices, statements, and supporting documentation to customers in a timely manner
• Research and resolve payment discrepancies and customer inquiries
• Maintain accurate AR records
• Collaborate with Sales, Operations, and other internal teams to resolve billing or service issues
• Escalate significantly past-due or high-risk accounts when appropriate to A/R Manager
• Meet established expectations for outbound calls, collection activity, customer contacts, and AR performance
• Provide excellent customer service while remaining professional, persistent, and consistent in all collection efforts

Requirements

• The ideal candidate will have strong organizational skills, a customer-focused mindset, and a high level of personal accountability
• This person should be comfortable working independently, managing multiple priorities, and being held accountable to measurable expectations
• Job Requirements Include High school diploma or equivalent required; associate degree or coursework in accounting/finance preferred
• 2+ years of Accounts Receivable, collections, customer service, or related accounting experience preferred, but not required
• Comfortable making outbound customer calls throughout the day
• Confident communicating about outstanding balances and asking customers for payment
• Persistent and willing to follow up multiple times when necessary
• Strong attention to detail, accuracy, and organization
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a solutions-focused mindset
• Able to manage a high volume of accounts, follow-ups, and deadlines
• Able to work independently and take ownership of assigned responsibilities
• Comfortable working toward measurable goals and performance expectations
• Familiarity with accounting software such as QuickBooks is preferred

About the role

Fire Protection Services LLC is seeking an Accounts Receivable Specialist to join their Team. This is a high-accountability position with a strong focus on outbound customer communication and collections.

The ideal candidate will play a key role in ensuring accurate and timely collection of payments, helping support the company's financial health and long-term growth.

This position offers competitive base salary, company health insurance, and a 401(k) plan, along with comprehensive PTO and opportunities for growth and advancement.

As a rapidly expanding company, Fire Protection Services LLC provides a team-oriented culture that recognizes and rewards accountability and results.