Accounts Receivable Specialist

About the role

Gathr Outdoors is seeking an Accounts Receivable Specialist to join our Finance team in Nashville, Tennessee. This role is responsible for processing customer payments, managing collections, maintaining accurate accounts receivable records, and helping ensure the timely resolution of outstanding balances.

Responsibilities

• Accounts Receivable & Cash Application:
  • Process accounts receivable transactions across multiple ERP systems accurately and timely.
  • Review customer payments and supporting documentation prior to entry to ensure proper application.
  • Perform daily cash-management activities, including recording bank deposits, updating and distributing cash receipt logs, and posting cash to the accounts receivable sub-ledger.
  • Research and document discrepancies, deductions, short payments, and other customer charges in shared internal files to provide visibility and facilitate appropriate follow-up.
  • Record, update, and reconcile accounts receivable information and provide general accounting support for AR-related matters.
  • Resolve non-routine transactions, account variances, payment discrepancies, and other accounts receivable issues.
  • Review and clear customer credit balances on a monthly basis.
  • Maintain accurate and complete customer payment records and supporting documentation.
• Collections & Account Management:
  • Proactively collect outstanding and past-due balances with a focus on preventing receivables from aging beyond 60 days.
  • Develop a thoughtful, prioritized outreach strategy for past-due accounts to maximize collection effectiveness and reduce outstanding AR balances.
  • Maintain clear and concise collection notes documenting invoice status, reasons for payment delays, customer contacts, outreach activity, commitments, and next steps.
  • Increase the frequency and urgency of collection activity as accounts age and escalate aged or higher-risk accounts appropriately.
  • Build effective working relationships with customers and internal business partners to facilitate timely resolution of outstanding balances and payment issues.
  • Prepare AR analyses, aging reviews, and relevant metrics to help management evaluate collection performance and identify areas requiring attention.
• Process Improvement & Documentation:
  • Identify opportunities to streamline accounts receivable processes, improve collection effectiveness, and increase overall efficiency.
  • Maintain clear, step-by-step documentation for recurring AR activities, processes, files, and records to support consistency, knowledge sharing, and compliance with company policies.
  • Participate as an integral member of project teams focused on improving systems and processes as the company continues to evolve and grow.
  • Partner cross-functionally with Finance and other departments to resolve customer and process-related issues.
  • Perform additional responsibilities and special projects as assigned.

Qualifications / Requirements

• 3–5 years of experience in an Accounts Receivable, collections, cash application, or similar finance/accounting role.
• Working knowledge of basic accounting, finance, bookkeeping, and accounts receivable principles.
• Experience processing customer payments, applying cash, reconciling customer accounts, and resolving payment discrepancies.
• Demonstrated experience managing collections and following up on past-due customer balances.
• Ability to independently manage a high volume of accounts, transactions, and daily issues while maintaining accuracy and attention to detail.
• Ability to manage multiple priorities and projects simultaneously and organize workload to meet deadlines in a fast-paced, high-growth environment.
• Strong analytical and problem-solving skills with the ability to research discrepancies and drive issues through resolution.
• Strong written and verbal communication skills with the ability to communicate professionally and effectively with customers and internal business partners.

Skills / Personal Qualifications

• Excellent proficiency with Microsoft Office 365, particularly Excel, Word, SharePoint, and OneDrive.
• Strong organizational skills and exceptional attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to develop and maintain effective business relationships with customers and colleagues at all levels of the organization.
• Strong teamwork and project-management skills with the ability to work effectively as part of a cross-functional and geographically dispersed organization.
• Results-oriented and driven, with a demonstrated ability to deliver against established goals and timelines.
• Strong sense of ownership and accountability with consistent follow-through.
• Able to adapt quickly to changing priorities, circumstances, and business needs.
• Able to proactively question, analyze, prioritize, and identify practical solutions in a timely manner.
• Curious and continuous-improvement oriented, with a willingness to challenge existing processes and identify better ways of working.
• Positive, personable, and team-oriented approach.

Education and Certifications

• High school diploma or equivalent required.
• College degree or equivalent post-secondary education preferred.